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Job description
Overview
The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation's largest neighborhood public library system and the most used research library in the world. The Library’s portfolio of digital products and platforms is the core linchpin in how our patrons near and far can access information to create new content, support their personal learning and build stronger communities.
Reporting to the Senior Director of Product Management and User Experience, the Director of Product, Readers & Learners leads the Library’s digital efforts to modernize the reading experience and support the continued transformation of our libraries into iconic centers of learning. You will lead the patron digital experience as we engage, enable and empower New Yorkers to build a lifelong thriving reading and learning culture. The ideal candidate is a dynamic product leader with a track record of aligning cross-functional teams and partnering with stakeholders to deliver large-scale innovative solutions that improve users’ lives. Successful candidates will help the Library become an exemplar for the ethical and sustainable use of technology in society.
We are looking for someone we can count on to:
Own :
The product strategy and development for the digital Readers & Learners portfolio
The development of product plans, roadmaps, and KPIs and OKRs
The “voice of the customer” to ensure staff and patron needs are front and center
The stakeholder management for the Readers & Learners portfolio
Teach :
Translation of broad business and user needs into non-ambiguous requirements and product user stories for our development teams
Best practices of product development to the entire product discovery and delivery team and ensure everyone is aligned
The product discovery to delivery journey
Learn :
About patron needs, latest technologies, and constraints to properly represent them in key decision moments
About institutional priorities and requirements that shape the Readers & Learners portfolio strategy and approach
Improve :
The reach, impact and value delivered to patrons by our Readers & Learners solutions
The speed at which we iterate and improve on our services
The experience that patrons have accessing digital content and attending events
Some expectations for this role are that within:
1 month :
Understand the functional structure and core mission of NYPL & Digital
Understand the product vision and strategy for the Readers & Learners portfolio
Establish contacts across the Digital Team and begin to develop partnerships with key stakeholders
Learn relevant priorities and digital products this position will shape
Meet key stakeholders from around the institution and relevant outside stakeholders
3 months :
Understand the competitive landscape, audience priorities, and key factors shaping our Readers & Learners solution
Own product planning, competitive analysis, roadmapping, partnerships and delivery conversations for assigned portfolios
Lead cross-functional team meetings and provide regular reporting to leadership
Be conversant in in-house toolsets (e.g., JIRA, Confluence, Airtable)
Deepen contacts across the institution to discover business needs and set priorities
Coordinate strategies to meet the Library’s five-year plan
6 months and beyond :
Fully own the strategy and vision for the Readers & Learners digital portfolio and advocate for internal partners, patrons, and institutional goals
Communicate strategy and delivery roadmaps to stakeholders
Initiate and monitor execution of initiatives to enhance the portfolio
Develop deep domain knowledge of user needs and pain points
Collaborate with Design/UX, Engineering, and Project Management to drive user research and goals
Responsibilities
Own and drive the product vision and strategy for the Library’s digital Readers & Learners portfolio
Understand the digital landscape and the evolving market of reading and learning
Champion the needs and experiences of our patrons with empathy
Guide product delivery based on learnings, priorities, and portfolio objectives
Oversee and shape roadmaps, deliverables, and user research
Analyze offerings, conduct user research, and identify opportunities
Identify and track key metrics to assess performance and improvement opportunities
Set goals to promote reading and build community
Perform other related duties as necessary
Required Education and Certifications
Bachelor’s degree OR equivalent experience as listed
Required Experience
10 years of relevant experience in a digital product or content leadership role
7+ years in full lifecycle digital product management, including discovery and development
7-8 years of management experience
Required Skills
Ability to work on deadlines; organized, detail oriented and capable of prioritization
Ability to collaborate with multiple technical and non-technical teams
Excellent interpersonal, presentation, oral and written communication skills
Strong technical and business acumen; ability to analyze digital solutions and translate into impact
Familiarity with leading mobile and e-reading technologies (e.g., Libby, OverDrive, Kindle, Audible)
Knowledge of product management frameworks (Lean/Agile); experience writing product documentation and user stories
Managerial/Supervisory Responsibilities
Supervise product managers directly and provide cross-functional leadership to the Readers & Learners digital portfolio team
Core Values
All team members are expected to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of work
Be Welcoming and Inclusive
Requires work in NYC office a minimum of 3 days a week; this is not a remote opportunity
Physical Duties
Some light lifting/moving may be required
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
Monday - Friday (9-5PM)
Hybrid Work Environment; requires work in NYC office a minimum of three days a week - not remote
Note: This job description represents typical responsibilities and may be updated as Library priorities change.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.