About this opportunity
Piedmont-Healthcare lists this Director of Quality and Patient Experience - Walton opportunity in monroe, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Serves as the central point of contact and facility liaison for Quality and Safety initiatives and the Safety Coach Program for the hospital. Facilitates communications between the hospital and PHC Quality and Safety. Represents Quality in hospital operational and quality meetings, safety huddles, accreditation surveys, regulatory investigations and for ISO Compliance. Responsible for leading and driving safety and quality performance improvement initiatives to address trends and deficiencies as identified by the Surveillance and Analysis team and set by PHC QSS. Promotes a culture of continuous improvement through use of Lean methodology, coaching, tools, data analysis, reliability, sustainability and spread. Manages and supports a portfolio of strategic projects using the PHC performance improvement model. Ensures all performance improvement activities are in compliance with regulatory and accreditation bodies. Responsible for developing the practices and innovations that emphasize consistent delivery of patient centered care, while transforming patient access, choice, and experience for Piedmont Healthcare. Collaborates with leadership to set strategic direction for delivering a consistent and exceptional patient experience throughout the organization. Consults, coaches, mentors, and educates staff to effectively drive staff adoption of organizational values, and behaviors of the Patient Experience program.
Responsibilities
Serves as the central point of contact and facility liaison for Quality and Safety initiatives and the Safety Coach Program for the hospital. Facilitates communications between the hospital and PHC Quality and Safety. Represents Quality in hospital operational and quality meetings, safety huddles, accreditation surveys, regulatory investigations and for ISO Compliance. Responsible for leading and driving safety and quality performance improvement initiatives to address trends and deficiencies as identified by the Surveillance and Analysis team and set by PHC QSS. Promotes a culture of continuous improvement through use of Lean methodology, coaching, tools, data analysis, reliability, sustainability and spread. Manages and supports a portfolio of strategic projects using the PHC performance improvement model. Ensures all performance improvement activities are in compliance with regulatory and accreditation bodies. Responsible for developing the practices and innovations that emphasize consistent delivery of patient centered care, while transforming patient access, choice, and experience for Piedmont Healthcare. Collaborates with leadership to set strategic direction for delivering a consistent and exceptional patient experience throughout the organization. Consults, coaches, mentors, and educates staff to effectively drive staff adoption of organizational values, and behaviors of the Patient Experience program.
Qualifications
Education Bachelor’s Degree in nursing, business administration, healthcare administration, health information, or other related fields Required
Work Experience 5 years of progressive work experience in clinical quality control, performance/operations improvement, project management and analysis or a closely related field, to include three (3) years of leadership experience Required
Experience in patient and family relations or patient experience programs Required
Licenses and Certifications None Required
CPHQ - Certified Professional in Healthcare Quality Preferred
CIC - Certified in Infection Control Preferred
Lean Six Sigma Certification-IASSC or QPI training Preferred
Business Unit : Company Name
Piedmont Clinic
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Worksite address
monroe, GA, 30656, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.