About this opportunity
Novo Health Services, LLC lists this Director of Quality opportunity in du bois, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
Lead and Grow with Us!
NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.
With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.
NOVO Health Services is seeking a strategic, results-driven Director of Quality to develop, implement, and sustain enterprise-wide quality systems that ensure compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, and all applicable healthcare and textile processing standards.
This senior leader will drive quality strategy across multiple facilities, partnering closely with Operations, Maintenance, Safety, and Executive Leadership to strengthen audit readiness, enhance infection prevention protocols, and lead plant-level quality teams toward consistent execution and measurable performance improvement.
The ideal candidate is a data-driven quality executive with deep regulatory expertise, a proven record of leading multi-site quality systems, and the ability to protect NOVO's reputation as a trusted healthcare textile provider while supporting its growth objectives.
Key Responsibilities
Strategic Quality Leadership
Develop and execute NOVO's enterprise-wide quality strategy in alignment with healthcare regulatory standards and company growth objectives
Establish standardized quality policies, procedures, and KPIs across all facilities
Drive a culture of accountability, continuous improvement, and operational discipline
Serve as the executive quality leader during audits, client reviews, and accreditation processes
Regulatory & Accreditation Oversight
Ensure compliance with HLAC, Hygienically Clean, OSHA, Joint Commission, HIPAA, and all other applicable federal, state, and local regulations
Maintain audit-ready facilities at all times
Lead internal audits, mock inspections, and corrective action programs
Partner with plant leadership to address non-conformances and mitigate risk
Process Improvement & Operational Excellence
Analyze quality data, process variation, customer complaints, and infection prevention metrics to identify trends and opportunities
Lead root cause investigations and corrective and preventive action (CAPA) initiativesDrive standardization of wash chemistry validation, TRC testing, and infection control protocols
Implement best practices across textile processing, finishing, and distribution functions
Customer & Risk Management
Act as executive liaison for client quality concerns and service deviations
Lead structured response plans for customer complaints, contamination events, and compliance issues
Strengthen transparency and reporting mechanisms to protect and grow client relationships
Leadership & Talent Development
Build, lead, and develop quality teams at the plant level
Train plant leadership and production team members on quality standards and compliance expectations
Foster cross-functional collaboration among Operations, Maintenance, and Safety
Communicate quality performance, risks, and improvement plans clearly to Executive Leadership
Qualifications
Required
Bachelor's degree in Engineering, Quality Management, Microbiology, Healthcare Administration, or a related field
7–10+ years of progressive quality leadership experience in healthcare textile, industrial laundry, medical device, food processing, or other regulated manufacturing environments
Demonstrated success leading multi-site quality systems
Strong working knowledge of Lean, Six Sigma, and root cause methodologies
Proven ability to lead audits, drive CAPA programs, and improve regulatory outcomes
Strong executive communication skills and data-driven decision-making ability
Willingness to travel regularly to NOVO facilities across the network
Preferred
Master's degree in a related field
Direct experience with HLAC, Hygienically Clean, or healthcare accreditation standards (strongly preferred)
Lean Six Sigma Green Belt or Black Belt, or ASQ certification (e.g., CQE, CQA, CMQ/OE)
Experience with infection prevention practices in a healthcare or healthcare-supply environment
Experience implementing quality management systems and KPI dashboards across multiple sites
Key Competencies
Strategic, enterprise-level quality leadership
Deep knowledge of healthcare textile regulatory and accreditation standards
Data-driven problem solving and root cause analysis
Executive presence and clear communication with clients and senior leadership
Ability to build, coach, and hold quality teams accountable across multiple facilities
Strong cross-functional collaboration and influence without direct authority
Commitment to continuous improvement, operational discipline, and audit readiness
Physical & Work Environment Requirements
Must be able to perform the essential functions of the position, with or without reasonable accommodation
Regular travel to NOVO facilities across the network as business needs require
Work is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, moving equipment, and soiled healthcare textiles
Ability to stand and walk on the production floor for extended periods
Ability to lift up to 25 lbs occasionally
Must wear required PPE and follow all infection control and safety requirements while on the production floor
Equal Opportunity Statement
NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
What We Can Offer You As a Full-time Associate
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.
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Worksite address
du bois, IL, 62831, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.