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Job description
The Staff Pad has partnered with a reputed healthcare organization in Pomona, CA and we are looking to hire a Director of Quality Improvement provides organization-wide leadership for the organization’s quality improvement program, partnering with executive, clinical, operational, and compliance leaders to establish quality strategy and translate organizational and regulatory requirements into measurable action plans. Operating under the leadership of the Chief Medical Officer (CMO) and Chief Operating Officer (COO), with the CMO providing direct clinical oversight of quality improvement activities and regulatory quality programs, The Director leads initiatives focused on improving patient outcomes, safety, access, equity, and care experience while overseeing quality data, clinical quality reporting, continuous improvement, Patient-Centered Medical Home recognition, and the overall performance of the Quality Improvement Department. Schedule: Full-Time
What You'll Do Key Responsibilities
Quality Strategy and Governance
Lead the organization’s Quality Improvement and Quality Assurance Plan and annual evaluation
Establish quality priorities, measures, targets, owners, and timelines; monitor progress and corrective actions
Lead/support Quality Improvement Committees and workgroups and prepare leadership and Board reports, agendas, dashboards and meeting materials
Advise leadership on quality risks, trends, resources, and improvement opportunities
Promote continuous improvement, accountability, patient safety, and learning
Department Leadership
Direct Quality Improvement staff, including hiring, supervision, coaching, evaluations, workload, and development
Develop departmental goals, staffing plans, procedures, and budgets
Ensure accurate, timely, and useful quality analyses, audits, and reports
Collaborate with Clinical, Operations, IT, Compliance, HR, Finance, Behavioral Health, Dental, and other departments
Quality Measurement and Reporting
Oversee collection, validation, analysis, and submission of UDS, HEDIS, payer, grant, population health, and internal quality measures
Develop dashboards for leadership, providers, sites, and service lines to track performance and improvement
Monitor provider and care-team performance, variation, and care gaps while maintaining confidentiality
Establish data-validation and governance controls and partner with Data and IT leadership
Present quality findings to the Board, leadership, staff, health plans, and external reviewers
Performance Improvement
Lead PDSA cycles, root-cause analyses, and other structured improvement initiatives
Partner with clinical and operational leaders to improve quality, access, outcomes, patient experience, and care coordination
Translate data into sustainable workflow improvements, training, decision support, audits, and accountability processes
Evaluate results, identify lessons learned, and spread effective practices
Regulatory Readiness and Patient Safety
Lead quality activities for Patient-Centered Medical Home recognition and renewal with Compliance Support
HRSA, FTCA, health plan, accreditation, risk-management, and other external reviews
Support corrective action plans, monitor completion, and verify effectiveness and sustainability
Analyze patient safety events, grievances, and quality-of-care concerns while maintaining confidentiality
Maintain quality plans, reports, audits, committee records, improvement projects, and supporting documentation
Clinical Analytics and Health Information Technology
Direct clinical analytics and reporting to support decision-making, population health, and performance improvement
Partner with IT and vendors to improve data extraction, interfaces, registries, decision support, and reporting tools
Lead quality data governance, including definitions, ownership, validation, access, and change control
Evaluate digital tools and automation and recommend safeguards, testing, and monitoring
Recommend workflow improvements involving the EHR, patient portal, population health platforms, and other clinical systems
Organizational Responsibilities
Participate in meetings related to quality and organizational performance
Maintain knowledge of FQHC requirements, quality measures, health plan expectations, and improvement practices
Protect confidential information and comply with HIPAA, cybersecurity, and records-management requirements
Perform other related duties as assigned
What We Are Looking For
Education and Experience
Bachelor’s degree in public health, healthcare administration, nursing, health sciences, informatics, or related field required; master’s preferred
5+ years of progressive healthcare quality, population health, clinical analytics, or program management experience, including 3+ years in supervisory or department leadership
FQHC, community health center, or safety-net healthcare experience strongly preferred
Experience leading cross-functional improvement projects and preparing quality reports for executives, boards, health plans, or regulatory agencies required
CPHQ, Lean, Six Sigma, or comparable quality-improvement certification preferred
Knowledge and Skills
Knowledge of quality improvement, patient safety, clinical quality measurement, health equity, and population health
Knowledge of HRSA Health Center Program requirements, UDS, HEDIS, PCMH standards, and payer quality programs preferred
Advanced ability to collect, validate, analyze, and present healthcare data and translate findings into improvement strategies
Proficiency in Excel and PowerPoint, with experience using EHRs, population health, data visualization, or clinical reporting tools; NextGen preferred
Strong leadership, project management, facilitation, communication, and presentation skills
Ability to manage multiple priorities, meet deadlines, exercise sound judgment, and communicate sensitive information professionally
Commitment to serving medically underserved communities and reducing healthcare disparities
What You Can Expect
Work Environment
Reasonable accommodation may be made for qualified individuals with disabilities
Primarily office and health center-based, with regular travel among sites and occasional travel for meetings or training
Requires extended sitting and computer use, as well as standing, walking, bending, reaching, speaking, hearing, and seeing
Ability to communicate clearly, review detailed reports, maintain concentration, manage competing deadlines, and work effectively in office and clinical settings
Ability to lift and carry materials and equipment up to 20 pounds, with or without reasonable accommodation
Compensation and Benefits
Competitive Salary
Medical, Dental and Vision Insurance
Holiday Vacation and Sick Leave
Employee Assistance Program
Life Insurance (Basic + Voluntary)
Tuition Reimbursement
403(b) Retirement plan with 6% match
This is an opportunity to make a meaningful impact by strengthening quality systems, supporting clinical excellence, and advancing initiatives that improve care across the organization.
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Worksite address
pomona, CA, 91768, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.