About this opportunity
University at Buffalo lists this Director of Residential Housing Services opportunity in town of amherst, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director of Residential Housing Services
Position Information
Position Title: Director of Residential HousingServices
Department: Housing Services
Posting Link:
Job Type: Full-Time
Position Summary
The Director of Housing Services provides seniorleadership, strategic planning, policy development and operationaloversight for the University at Buffalo's housing assignments, ADAhousing accommodations, and summer conference housing. This roleensures that UB's on‑campus housing experience is student-centered,accessible, efficient, and aligned with institutional goals. Thisposition reports to the Director of Housing Operations and overseesall aspects of housing services in support of approximately 8,000undergraduate and graduate students in 13 residence halls and 5apartment complexes.
As a senior leader, the functional areas of responsibility includemarketing, housing contracting, room assignment processes,occupancy management, and coordination of room changes, andfostering strong partnerships with campus stakeholders. Thisposition plays a significant role in supporting residentialexperience, advancing equity and access, and contributing to theuniversity's enrollment and retention strategies.
Responsibilities Include:
Provide strategic leadership and administrative oversight forHousing Services, ensuring effective operations and high-qualitycustomer service.
Provide vision, design and implementation of occupancymanagement processes that ensure fiscal targets are met.
Partner with Enrollment Management and Marketing &Communications to position on-campus housing as a strategicrecruitment and retention tool, using targeted campaigns anddata-informed messaging to support full occupancy.
Ensure congruence and timeliness of website, print, socialmedia, front desk operations and in person communications toparents, current students, incoming students, andfaculty/staff.
Responsible for direct and indirect management of the HousingServices team.
About Campus Living
As a member of Campus Living, you will join service professionals,all driven by one shared set of values designed to help ensurestudents' well-being, create a safe and supportive environment, andpromote student success. In Campus Living, growth is a sharedpassion. We aim for excellence by expanding the boundaries ofculture and practice. We pursue our goals tenaciously whilestewarding the student experience in building and managingsupporting communities. We encourage discovery and celebratesuccess.
Our team recognizes the advantages diverse perspectives andbackgrounds bring to the workplace. We are particularly interestedin candidates who share this value and will work to achieve theuniversity's goals of inclusive excellence.
About Student Life
StudentLife is dedicated to creating a student-centeredenvironment that fosters engagement, well-being, and success.Guided by four strategic priorities—student engagement, health andwellness, personalized support, and advancing diversity, equity,inclusion, and justice—we provide transformative experiences thatempower students to grow, lead, and thrive. As a member of StudentLife, you'll join a team of passionate professionals united byshared values and a commitment to student success. We think big,act boldly, and pursue excellence with purpose. Together, we buildinclusive communities, champion discovery, and celebrate theachievements that shape the UB experience.
Learn more:
Our benefits, where we prioritize your well-beingand success to enhance every aspect of your life.
Being a part of the University at Buffalocommunity.
University at Buffalo is an affirmative action/equal opportunityemployer and, in keeping with our commitment, welcomes all to applyincluding veterans and individuals with disabilities.
Minimum Qualifications
Bachelor's degree in higher education, public administration,business management, administrative services or related field witha minimum of 5 years of relevant experience or a Master's degree orprofessional certification with a minimum of 3 years ofexperience
Supervisory experience with professional staff.
Demonstrated ability to collaborate effectively with internalstakeholders and campus partners to advance shared goals anddeliver student-centered outcomes.
Strong understanding of housing operations, assignmentssystems, and ADA accommodation processes.
Demonstrated commitment to diversity, equity, inclusion, andstudent-centered service.
The ability to interact appropriately with a wide variety of constiuants with diverse backgrounds and demonstrate culturalcompetence.
Preferred Qualifications
An advanced degree in higher education, public administration,business management, or administrative services.
Experience with housing software platforms (e.g.,StarRez).
Experience managing summer conference housing or relatedrevenue-generating programs.
More than five years of progressive experience in supervisionand administration in a medium-to-large complex organization.
Physical Demands
Salary Range
$90,000 - $106,000
Special Instructions Summary
Is a background check required for this posting?
Yes
Contact Information
Contact's Name: Kelly Denz
Contact's Pronouns:
Contact's Title: Administrative Services Coordinator
Contact's Email:
Contact's Phone:
Posting Dates
Posted: 08/20/2026
Deadline for Applicants:
Date to be filled:
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.