About this opportunity
Mississippi Department of Employment Security lists this Director of Restaurant Operations opportunity in brookhaven, Mississippi. Review the employer’s description below for duties, qualifications and application requirements.
Job description
## Full Job Description {#jobDescriptionTitle}
Director of Restaurant Operations
Role Summary
The Director of Operations serves as the leader of the High Performance Leadership Team (HPLT) and is primarily positioned in theFront of House, although this role requires operational expertise in all BOH duties as well. Thisleader works in conjunction with Directors of both FOH and BOH to ensure that all operationalareas are working in tandem to achieve our strategic goals. Primarily responsible for operationaldecisions & planning regarding all things front counter, dining room & guest satisfaction of insideinteractions, the Director of Operations provides leadership in every aspect of the restaurantand retains overall responsibility for operational performance to ensure our "***Winning Hearts***"
Every Day***" strategy is met all day every day throughout the restaurant. This individual must have
a passion for service, people, and Operational Excellence. The Director of Operations works intandem with other Directors and leaders to ensure training and process standards areimplemented to maintain Chick-fil-A's world class service. This leader is a key resource tointroduce and implement systems and best practices learned from Chick-fil-A trainings andother stores in the area on customer service and Operational Excellence; always ensuring thatthe mission statement of the restaurant (To serve quality food in a fast, clean, and friendlyenvironment while enriching the lives of our guests through genuine care) is being lived out. This Director reports to the Operator.
Vision
Develop Business Plan for the year with the Operator defining measurable goals and a
plan to reach them regarding hospitality, front counter operations, sales goals, and cleanliness scores.
Facilitate weekly Director meetings and sit in on FOH & BOH Leadership team meetings
biweekly
Embody & cast Operator's vision, mission, and values to our team
Embody & cast Chick-fil-A's Corporate Purpose to our team
People
Continuously coach your team
Coordinate and lead meetings with FOH Directors and Team Leaders to providedirection, evaluate performance and foster synergy within the FOH team.
Delegate responsibilities to junior leaders and high performing team members to help grow the team and the business.
Collaborate with other Directors on how the FOH supports the overall vision and growthplan of the restaurant and other aspects of the business including Kitchen and DriveThru
Hold your team accountable for their responsibilities and enforce standardsComplete evaluations for all leaders and team members on your team on schedule(30:60:90:90)
Coach the behaviors of all Managers, Team Leaders and Team Members who work in the FOH. Those behaviors include but are not limited to:
Sense of urgency that creates surprisingly fast speed of service
Attention to detail that ensures a refreshingly clean environment
Execution of systems that ensure a consistent quality experience
Maintaining a work environment that ensures and promotes food safety
Vigilant attention to the organization and appearance of the FOH
Partner with the Director of Training & Talent to recruit & select Hospitality Professionals
and identify training areas of opportunity in the FOH. Complete and distribute the two-week schedule on time (no later than Friday's at 6 pm). Serves as the primary point of contact with visiting Operators and leadership teams. Promotes unity among all team members and leadership through effective and timelycommunicates vision, events, key elements of business plan, etc. to the team.
Maintains healthy relationships with all levels of leadership.
Quality & Customer Experience
Ensure all Chick-fil-A provided systems, pro esses and standards are in place to deliverCrave‑able food, in a timely manner, that always meet Chick‑fil‑A quality
Sales & Brand Growth
Post and reiterate all Sales numbers and goals
Ensure appropriate Suggestive Selling is taking place offering rewards, as needed, tohelp encourage team
Create a competitive, enthusiastic, & positive culture towards reaching sales goals
Work in tandem with other Directors on catering & community events to ensureREMARKable experiences for all guests and clientsStay up to date on all roll-outs & promotional items
Financial Stewardship
Drives financial performance and provides feedback to leadership and suggestoperational actions required to achieve financial targets
Strategizes with the Kitchen Director to monitor food cost and manage waste
Complete End of Month Package with Operator
Compare sales & costs to previous year and project & plan for coming months/year
Performance Goals
Profit: 14%
Labor: Top 33%
Food cost gap:
CFA One: #1 in DMA Market in overall percentage of sales
CEM scores:
Overall Satisfaction -- 75% after 6 months
Order Accuracy -- Top 20% quarterly
Attentive and Courteous -- Top 20% quarterly
Cleanliness -- Top 20% quarterly
Fast Service -- 72% after 6 months
Restaurant achieves 90% score on Steritech visits and 100% score on Health
Department visitsFoster an environment of excellence, accountability, trust and dignity in the Front ofDepartment visits
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Worksite address
brookhaven, MS, 39603, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.