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Ace Mart Restaurant Supply Company

Director of Retail Operations

san antonio, TX

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Job description

Description

If you’re the person others rely on to get the facts right, build systems that work, and eliminate inefficiencies through precision—this is your seat at the table. This role is built for a disciplined, analytical leader who thrives on turning complex retail operations into structured, repeatable systems that drive measurable results. You’ll operate as the authority on how retail should work—bringing clarity, consistency, and performance through data, process, and accountability.

What You Will Do

Design, implement, and continuously refine retail operating systems and processes that improve efficiency, visibility, and execution consistency across all locations

Analyze operational, financial, and safety data to identify trends, risks, and opportunities—then translate findings into actionable improvements

Own the creation, documentation, and enforcement of Standard Operating Procedures (SOPs) to ensure every store operates with precision and consistency

Lead cross-functional initiatives that improve merchandising execution, store performance, and overall customer experience

Establish and track KPIs tied to operational performance, safety compliance, and loss prevention, driving accountability across the organization

Conduct audits, inspections, and operational reviews to validate compliance, identify root causes of issues, and implement corrective actions

Oversee safety programs, ensuring full compliance with OSHA, DOT, and all regulatory requirements while reducing incidents and claims through structured initiatives

Develop and execute loss prevention strategies, including audit controls, training programs, and risk mitigation processes

Partner with leadership to review financial performance, budgets, and operational effectiveness, ensuring stores meet performance targets

Lead and develop a focused team, setting clear expectations, coaching for performance, and ensuring work is executed to defined standards

What You Will Need

Extensive experience in retail operations, safety management, loss prevention, and business process improvement

A proven track record of managing complex, multi-location operations and delivering measurable performance improvements

Strong analytical and problem-solving ability, with a relentless focus on accuracy and fact-based decision‑making

Advanced proficiency with Microsoft Office and business systems (ERP, CRM), plus experience with data visualization tools like Power BI or Tableau

Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment

Clear, direct communication skills with the ability to translate complex processes into structured, written standards

Bachelor’s degree in business or related field (MBA preferred) and 10+ years of senior‑level experience in retail or operations leadership

Why You’ll Succeed Here

You’re driven by accuracy and expertise—you don’t guess, you validate, and you build credibility through facts and systems

You naturally create order out of complexity, thriving in structured environments where processes, standards, and consistency matter

You prefer working independently or with a focused team, owning outcomes and ensuring work is executed correctly the first time

You communicate directly and concisely, using data and logic to influence decisions rather than relying on opinion or noise

You take pride in being the subject matter expert—the person others turn to when something needs to be done right, backed by evidence and precision

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Worksite address

san antonio, TX, 78208, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.

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