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Job description
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Director of Sales & Operational Planning
Salary Range: $180,000.00 To $220,000.00 Annually
Key Responsibilities
Demand and Capacity Planning
Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories
Deliver and maintain rolling demand and capacity outlooks: Short-term
Medium-term
Long-term
Incorporate seasonality, growth trends, and customer behavior into forecasts
Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations
Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross‑training, process changes, capacity rebalancing)
Efficiency and Productivity Modeling
Own analysis of TAT variability and its systemic drivers
Drive initiatives that improve on-time delivery and predictability
Turnaround Time Predictability
Build and own scenario models to support: Cross‑training strategies
Workload balancing across sites
Capacity expansion and efficiency improvement scenarios
Translate complex analysis into clear, actionable recommendations for leadership
Cross‑Functional Planning and Alignment
Own and drive structured demand and capacity review
Continuously improve planning processes, tools, and data quality
Qualifications
7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.
Strong systems thinking and analytical rigor
Experience in multi‑site or distributed operations.
Demonstrated ability to design and build systems (not just analyze them)
Proven ability to influence across functions
Can operate on a daily, weekly and monthly cadence
High ownership mindset with willingness to be deeply hands‑on
Strong executive communication and presentation skills with the ability to influence senior leadership.
Proven analytical problem‑solving skills and a data‑driven decision‑making mindset.
Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred
Education
Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required.
MBA or advanced degree preferred.
Primarily office-based environment with periodic travel to operational sites as needed.
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Worksite address
santa clara, CA, 95053, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.