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Job description
The HEART of a missionary — a passion for growing in your relationship with Christ and helping others know and follow Him
The MIND of a businessperson — skills in management, finance, accounting, systems, communication, etc.
The SOUL of a development worker — the mentality of equipping people to help themselves
The director of savings group (SG) operations provides strategic and operational leadership for the systems, tools, and processes that enable HOPE’s savings group department to execute its mandate and strategy with excellence. This role oversees SG methodology, training, LM&E, quality assurance, performance management, budgeting, reporting systems, and strategic project implementation. Working closely with SG leadership, regional and country teams, partners, and corporate support units, the director ensures that SG’s operating model is clear, scalable, sustainable, mission-aligned, and responsive to field realities. As a member of the SG leadership team, this position plays a vital role in translating strategy into execution, strengthening accountability, stewarding resources, and building a healthy operations team that supports our SG Mandate and HOPE’s mission.
Location: Lancaster, PA (preferred) or Durham, NC, USA; Kigali, Rwanda,
Level: Senior Professional
Salary range: US base*:$81,000-$86,000
Type: Full-time
Department: Savings Group Programs
Reports to: Senior Director of Savings Group Programs
Responsibilities
Promote and contribute to the fulfillment of HOPE International’s mission and vision.
Savings Group Program Operational Leadership
Support the SG leadership team in prioritizing department-wide initiatives and managing trade-offs across growth, quality, risk, staffing, and budget
As the point person for program operations, provide support and guidance to SG operations team towards the achievement of SG department objectives
Maintain close collaborative engagement with SG regional leaders in support of their needs and responsibilities developing and implementing program operations
Build effective relationships with key internal and external stakeholders, promoting unity of purpose and positive working relationships
Oversee the operations team, which provides technical support and capacity building to field operations (methodology, quality, training, reporting, and budgeting)
Develop team capacity in project management, data use, quality assurance, risk management, and field support
Collaborate with internal audit, risk & compliance, finance, and field leadership to strengthen accountability, risk action planning and response
Monitor departmental risk dashboards and oversee alignment of departmental risk with board regulated risk appetite
Collaborate with risk & compliance in reporting top risks and proposed action plans for risk management to SG senior leadership and HOPE International leadership as invited.
Budgeting and Data Reporting
Oversee SG performance management systems, dashboards, reporting tools, and data management
Strengthen analysis of program performance and help SG leadership use evidence for strategic decisions
Ensure timely and accurate reporting on key program indicators, including growth, quality, sustainability, spiritual integration, risk, and cost-effectiveness
In collaboration with the SG operations principal, guide the development of SG field departmental budget and forecasting processes, including the review and submission of program budget and reforecasts for approval to the senior director
Support resource allocation decisions that align with strategic priorities, growth targets, quality standards, and sustainability goals
Analyze program cost-effectiveness, staffing needs, and funding gaps to inform leadership decisions
Strategic Planning and Development
Participate in the collaborative development of annual and longer-term SG strategies
Lead the operational execution of SG’s multi-year strategy in close collaboration with the senior director, SG leadership team, regional leaders, and country teams.
Ensure alignment across SG HOPE led, SG Multiply and agriculture program designs under a unified operating logic
Lead review and monitoring of progress toward achievement of SG strategic objectives
As requested, take a leadership role in oversight of SG-wide strategic projects and initiatives
Spiritual Integration and Christian Witness
Ensure that SG spiritual integration objectives are present within existing and proposed elements of program team operations
Ensure spiritual integration is embedded in SG methodology, training, quality assurance, reporting, and field support
Ensure that HOPE’s Christian witness is the primary consideration in word and deed
HOPE Representation
Represent the mission, values, and culture of HOPE in all aspects of responsibilities
Provide support to external-facing departments (Marketing, Development, Finance) as requested in a manner that promotes HOPE’s mission, values and culture
Manage the SG operations team. Set clear expectations, manage priorities, and guide the team toward shared goals with care for both people and outcomes
Steward team resources responsibly, contributing to strategic and budget planning while ensuring alignment with HOPE’s mission, values, and strategy
Model Christ-like servant leadership, fostering a team culture of care and holistic development through mentoring, coaching, intentional delegation, and regular one-on-one meetings
Provide regular, prayerful feedback that encourages growth, reinforces accountability, and builds on each person’s God-given strengths
Encourage and lead direct reports in ways that deepen their connection to HOPE’s mission and reveal how their work contributes to God’s Kingdom
Qualifications
Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
Commitment to integrating spiritual formation, Christian witness, and operational excellence
Qualifying degree in international development, business administration, or similar field of study
At least 10+ years of experience in international development, with a strong preference for experience in economic development, especially savings group programs
Proven track record and experience in overseeing multi-faceted program operations
Proven ability to translate strategy into operating plans, systems, tools, and accountability rhythms
Proficiency with Microsoft Excel as a tool for data input, reporting, review, and analysis
Proven ability to lead complex, organization-wide projects from planning and scoping through successful implementation; experience in a matrix organizational structure preferred
Skilled leader, with at least 7+ years in people management, with a keen ability to relate to and effectively motivate staff; experience leading a dispersed global team preferred
Strong cross-cultural intelligence; experience living and working cross-culturally preferred
Fluent in spoken and written English; proficiency in French or another language relevant to HOPE’s SG operating contexts preferred
Assertive self-starter with demonstrated ability to work both independently and collaboratively
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Worksite address
durham, NC, 27703, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.