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Job description
Director of Service Operations | Commercial HVAC Service
Lead a Growing Commercial HVAC Service Organization
Comfort Systems USA Ohio is seeking an experienced Director of Service Operations to lead and grow our commercial HVAC Service business in the Cincinnati market.
This is a senior leadership role responsible for the operational performance, customer experience, team development, and financial success of a large commercial service organization. You will provide strategic direction while ensuring day-to-day execution across service operations, dispatch, scheduling, technician productivity, customer support, and business performance.
The ideal candidate has a proven track record leading commercial HVAC service teams , driving operational excellence , developing leaders , and managing performance through data, accountability , and strong customer relationships .
What You'll Do
Lead the day-to-day performance and strategic direction of our commercial HVAC service operation
Coach, develop, and hold accountable service managers, administrative leaders, and operational teams
Oversee performance across dispatch, scheduling, technician utilization, field execution, purchasing, job closeout, and billing
Manage and improve service revenue, gross margin, labor productivity, utilization, backlog, forecasting, and overall profitability
Develop staffing and workforce plans that align technician capacity with customer demand and business growth
Partner with Service Sales to support preventive maintenance agreements, repair opportunities, quoted work, customer commitments, and account retention
Use operational and financial data to identify trends, solve problems, and improve business performance
Strengthen processes that improve technician productivity, communication, scheduling, customer responsiveness, and service delivery
Resolve complex customer and operational issues while building long-term relationships with key customers
Partner with Safety leadership to reinforce strong safety practices and expectations throughout the Service organization
Build a culture of accountability, teamwork, communication, continuous improvement, and employee development
Help establish priorities and execute initiatives that support the continued growth of the Service business
What We're Looking For
7+ years of progressive leadership experience in commercial HVAC or mechanical service operations
Experience leading both field and office service teams
Strong understanding of commercial HVAC service, preventive maintenance agreements, repairs, scheduling, dispatch, and customer support
Experience managing budgets, forecasting, P&L performance, labor planning, and operational KPIs
Proven ability to lead managers, develop employees, improve performance, and build high-performing teams
Strong business and financial acumen with the ability to make data-driven decisions
Excellent leadership, communication, coaching, customer relationship, and problem-solving skills
Experience with a commercial mechanical contractor or multi-trade service organization preferred
Bachelor's degree in Business, Construction Management, Engineering, Mechanical Systems , or a related field, or equivalent industry experience
Base Salary: $130,000-$150,000 , depending on experience
Performance-based incentive opportunity
Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Professional development and leadership growth opportunities
Why Join Comfort Systems USA Ohio?
Join a company that values operational excellence, customer relationships, and employee development . You'll have the opportunity to lead an established service operation, make a meaningful impact on business performance, and help shape the future of one of the region's leading commercial HVAC service organizations .
HVAC service operation , develop high-performing teams , strengthen customer partnerships, and drive meaningful results across safety, service delivery, profitability, and employee engagement .
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Worksite address
cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.