About this opportunity
The Arc Mercer lists this Director of Service Planning Quality & Systems Integration opportunity in ewing township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: EWING, NJ 08638
Position Type: Full Time
Salary Range: $95,000.00 - $100,000.00
Salary/year
Position: Director of Service Planning Quality & Systems Integration
Compensation: $95,000 - $100,000 annually
Employment Type: Full-Time, exempt
Reports To: Chief Operations Officer
What We Offer
Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
Comprehensive Medical and Dental Benefits
Paid Time Off: Personal, Vacation & Sick; Paid Holidays
Who We Are
The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer, we don\'t just talk about change - we build it. Our mission-driven team thrives on innovation, inclusivity, and impact.
Position Overview
The Director of Service Planning Quality & Systems Integration leads the organization’s strategy for ensuring that service plans, goal development practices, and documentation systems function cohesively and consistently across all programs. This role safeguards the quality, accuracy, and alignment of person-centered planning processes while strengthening the agency’s use of data to guide decisions and maintain regulatory readiness.
Rather than writing service plans or managing day-to-day program operations, this position focuses on building the frameworks, standards, and system structures that enable high-quality planning, reliable documentation, and meaningful outcome measurement across Residential, Day, and Employment services.
Primary Areas of Accountability
Service Planning Standards Leadership
Coordination of the Service Plan Lifecycle
Outcome Measurement & Quality Monitoring
Systems Stewardship & Data Governance
Policy, Procedure & Workflow Development
System Improvement & Internal Workgroup Leadership
Service Planning Standards Leadership
Lead the agency’s committee responsible for goal development practices.
Define expectations for goal clarity, measurability, and alignment with assessed needs.
Ensure interdisciplinary teams follow consistent processes when developing or revising goals.
Review goal quality and ensure goals remain relevant to each person’s desired outcomes.
Coordination of the Service Plan Lifecycle
Maintain a unified planning calendar covering all service areas.
Track annual and interim deadlines and ensure preparation begins proactively.
Coordinate with clinical, behavioral, and program staff to ensure timely completion of assessments, reports, and draft goals.
Confirm that all materials are accurate, complete, and ready for planning meetings.
Outcome Measurement & Quality Monitoring
Oversee systems that track progress toward individual goals.
Analyze outcome data to identify trends, strengths, and areas needing improvement.
Recommend or direct goal revisions when progress data indicates limited effectiveness.
Produce outcome reports that support leadership decision-making, quality initiatives, and regulatory compliance.
Systems Stewardship & Data Governance
Serve as the organizational lead for documentation system structure and usage.
Establish standards for data entry, naming conventions, and workflow consistency.
Audit system data to ensure accuracy, completeness, and compliance.
Promote uniform system practices across all programs and departments.
Policy, Procedure & Workflow Development
Develop and maintain agency procedures related to service planning, goal development, and outcome tracking.
Standardize workflows to ensure consistency across programs.
Collaborate with Quality Assurance leadership on related documentation systems (e.g., medical tracking, logs, incident documentation).
Update policies in response to regulatory changes or system enhancements.
System Improvement & Internal Workgroup Leadership
Lead cross-departmental workgroups focused on improving system utilization and operational efficiency.
Conduct internal audits to verify compliance with planning and documentation standards.
Identify opportunities to streamline workflows and strengthen accountability.
Key Qualifications & Competencies
Deep understanding of person-centered planning and goal development.
Experience with outcome measurement, data analysis, and quality systems.
Strong knowledge of documentation platforms and system implementation.
Ability to coordinate complex, multi-step workflows across diverse teams.
Exceptional organizational, communication, and leadership skills.
High attention to detail and commitment to regulatory compliance.
Role Impact
The Director ensures that service planning processes are consistent, data-informed, and aligned with agency expectations. By strengthening system integrity and interdisciplinary collaboration, this role directly supports high-quality services, regulatory readiness, and meaningful outcomes for the individuals served.
Equal Opportunity Employer This organization an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.