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Job description
DIRECTOR OF SPA
Luxury Lifestyle Hotel • Miami Beach, FL • USD $125,000 - $150,000 + Up to 20% Bonus
ABOUT THE ROLE
We are looking for a Director of Spa for a luxury lifestyle hotel in Miami Beach. This is a senior commercial and isresponsible for elevating the spa and wellness experience, driving guest satisfaction scores, and delivering consistent financial performanceacross the spa, fitness, and retail operations. This is not a role for a first-time Director, we are looking for a seasoned Spa Director who can both operate and elevate, bringing creativity, commercial acumen, and a genuine passion for guest experience.
WHAT YOU'LL DO
Lead the full operation of the spa, overseeing the Assistant Director of Spa, supervisors, and the wider spa team
Drive and improve guest satisfaction scores and overall service quality across all spa and wellness touchpoints
Develop creative packages, promotions, and experiential offerings that attract new clients and drive incremental revenue
Identify strategic opportunities to grow retail sales across spa and hotel outlets
Provide leadership support to the fitness centre and retail operations, ensuring a cohesive and elevated guest experience
Execute measurable sales, marketing, and wellness programming initiatives to cultivate business from in-house guests, local residents, andmembers
Establish clear quality standards, reinforcing them through training, coaching, and continuous performance evaluation
Collaborate closely with Marketing, Revenue Management, Sales, and Finance to maximise commercial performance
Drive team development, engagement, and innovation across the wellness operation
WHAT YOU BRING
Proven experience as a Director of Spa within a luxury hotel or resort environment. First-time Directors and Assistant Directors will not be considered for this role.
Forbes Travel Guide property experience is required
A track record of improving guest satisfaction scores and elevating service standards
Strong creative ability to develop compelling spa packages, promotions, and wellness programmes
Commercial acumen with experience driving revenue, managing budgets, and identifying retail and ancillary income opportunities
A therapy or treatment background is a strong advantage
Excellent communication and leadership skills with the ability to inspire and develop a spa team
Massage Therapy license is highly preferred
Must have valid US work authorization
WHAT'S OFFERED
USD $125,000 - $150,000 per year
Discretionary performance bonus of up to 20%
Relocation assistance available for qualifying US-based candidates
Comprehensive benefits package
A leadership role at a prominent luxury lifestyle hotel in Miami Beach
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.