About this opportunity
FlexTek lists this Director of Station Operations opportunity in cleveland, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Director of Station Operations is responsible for overseeing all aspects of station operations, including passenger services, baggage handling, ground support, and fueling operations where applicable. This leadership role ensures safe, compliant, and efficient airport operations while driving financial performance, operational excellence, and customer satisfaction. The Director partners with airline customers, airport authorities, regulatory agencies, and internal departments to achieve operational goals and uphold PrimeFlight’s safety and service standards.
RESPONSIBILITIES
Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations
Develop and implement operational strategies to ensure efficient and safe airport station functioning
Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations
Ensure compliance with all FAA, TSA, DOT, airport authority, and company regulations and safety standards
Actively promote and support the company’s Safety Management System (SMS) initiatives and safety culture
Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations
Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality
Oversee budgeting, financial planning, and resource allocation for station operations
Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed
Lead emergency response and crisis management efforts during operational disruptions
Implement training programs to enhance employee skills, safety awareness, and service performance
Foster a customer-focused culture to ensure a positive passenger experience
Collaborate with other departments to optimize cross-functional workflows and communication
Lead strategic planning efforts to support station growth and operational scalability
Ensure maintenance and proper upkeep of airport facilities, equipment, and assets
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Ability to read, write, speak, and understand the English language, including documents
Must have reliable transportation
Strong leadership and team management experience in airport or aviation operations
Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
Strong proficiency in Microsoft Word, Excel, PowerPoint, and Email
Demonstrated competencies in Problem-Solving, Customer Service, Interpersonal Communication, and Oral Communication
Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation as required
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Work in an office environment with frequent operational floor presence
PHYSICAL ACTIVITY MAY INCLUDE
Standing and walking for extended periods of time
Ability to lift 70 pounds or more
Ability to hear and respond to spoken voice and audible alarms generated by the terminal environment
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
#J-18808-Ljbffr
Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.