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Job description
Imprint is seeking a Director, Strategic Customer Relations to own strategy, operations, and outcomes of escalations, back office, credit reporting, and social media support. This is a senior leadership role with direct accountability for building and scaling a best-in-class escalations operation.
You will lead a hybrid team, leverage AI tools, and partner with Risk, Compliance, Legal, and Tech to resolve complex escalations and ensure regulatory adherence.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.