About this opportunity
Koncert IT Solutions LLC lists this Director of Strategic Delivery opportunity in blue ash, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Koncert IT Solutions is seeking an experienced Director of Strategic Delivery to lead client implementations, delivery operations, and strategic initiatives across our workforce solutions portfolio. This leader will oversee Project Managers and Client Success Managers while partnering with executive leadership, clients, implementation partners, and cross-functional teams to ensure successful delivery of MSP, VMS, Marketplace, Staff Augmentation, Statement of Work (SOW), and Advisory solutions. This is a hands-on, player-coach leadership role requiring a balance of strategic leadership and day-to-day execution. The Director will establish delivery standards, drive operational excellence, coach and develop the team, and personally lead key client initiatives, implementations, operational improvements, and strategic projects while building scalable processes and best practices.
Strategic Leadership
Lead the strategic direction of the Delivery organization
Develop scalable delivery methodologies, governance models, and best practices
Partner with leadership on organizational strategy, client growth, and operational initiatives
Drive continuous improvement across delivery processes and client operations
Hands-On Leadership & Execution
Personally lead high-priority client implementations, strategic initiatives, and complex delivery engagements
Develop project plans, executive presentations, governance documentation, and implementation deliverables
Facilitate executive meetings, steering committees, workshops, and client planning sessions
Partner directly with clients to solve operational and implementation challenges
Build templates, playbooks, standard operating procedures, and delivery methodologies
Act as both a strategic leader and an individual contributor during periods of growth, client demand, or organizational change
Delivery & Client Success
Lead Project Managers and Client Success Managers
Oversee implementation planning, testing, go-live, post-implementation support, operational stabilization, and transition to steady-state operations
Ensure projects are delivered on time, within scope, and aligned with client expectations
Establish and monitor SLAs, KPIs, and delivery metrics
Client Relationship Management
Serve as an executive point of contact for strategic client relationships
Partner with Sales during solution design and client transitions
Lead executive business reviews and governance meetings
Drive client satisfaction, adoption, and retention
Operational Excellence
Standardize delivery processes, governance, and documentation
Identify operational risks and implement mitigation strategies
Improve delivery efficiency and scalability
Team Leadership
Coach, mentor, and develop Project Managers and Client Success Managers
Support hiring, onboarding, and career development
Build a collaborative, high-performing culture
Requirements
Qualifications
Bachelor's degree or equivalent experience
8+ years leading client delivery, consulting, implementation, MSP/VMS, or workforce solutions organizations
Demonstrated ability to balance strategic leadership with hands-on execution in a high-growth environment
Excellent executive communication and project management skills
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.