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Job description
Director of Technology Services & Practice Leadership
Suburban Philadelphia, PA | Hybrid and Onsite
People follow you because of how you lead-not because of your title.
The Opportunity
We are a well-established technology consulting and managed services organization serving mid-market clients throughout the Philadelphia region. We are looking for an experienced leader to own our Technology Services practice - its people, operations, client experience, and financial performance. You'll lead approximately 25 professionals while partnering directly with the CEO to scale the business and strengthen our market position.
This is an opportunity to lead a successful practice-not fix a struggling one.
You
What Makes You Successful
Lead with confidence, clarity, and accountability.
Earn trust with executives and become a valued business advisor.
Develop people and build strong, high-performing teams.
Create structure through processes, metrics, and operational discipline.
Address difficult issues directly and constructively.
Balance client success, employee engagement, and business performance.
Key Responsibilities
Practice Leadership
Own practice performance, including revenue, gross margin, service quality, and team results.
Translate company strategy into measurable priorities and execution plans.
Improve service offerings and operational effectiveness.
Service Delivery
Ensure projects and managed services are delivered on time, on budget, and with exceptional quality.
Oversee resource planning, utilization, delivery governance, and client escalations.
Operational Excellence
Improve processes, reporting, KPIs, and operational visibility.
Use data to drive better execution, efficiency, and profitability.
People Leadership
Coach, mentor, and develop leaders and technical professionals.
Build a culture of ownership, urgency, continuous improvement, and accountability.
Client Leadership
Maintain executive relationships with strategic clients.
Partner with Sales and Account Management to improve retention and identify growth opportunities.
Executive Collaboration
Work closely with the CEO and leadership team on strategy, forecasting, financial performance, and organizational growth.
What Success Looks Like
First 90 Days
Build relationships with the team and key clients.
Understand the business, delivery model, and opportunities for improvement.
Begin implementing operational improvements.
Within the First Year
Stronger delivery performance and operational discipline.
Improved client satisfaction and profitability.
Better alignment across sales, delivery, and leadership.
A culture recognized for ownership, accountability, and execution.
Required Experience
What You Bring
7-10+ years leading technology services, consulting, or managed services organizations.
Experience managing consulting or project delivery teams.
Strong business, operational, and financial acumen.
Proven ability to improve performance while developing people.
Executive presence with the ability to build trusted client relationships.
Benefits
Why Join Us?
Lead an established, growing technology consulting firm with a strong reputation and track record of success.
Own a business unit with meaningful influence and P&L responsibility.
Work directly with the CEO to shape strategy and drive growth.
Join an organization focused on becoming the trusted technology advisor for the mid-market.
Compensation
Competitive base salary ($130,000 - $160,000)
Performance-based incentive plan
Comprehensive benefits package
Professional development opportunities
Long term incentive opportunities
If you're looking for another management role, this probably isn't it.
If you're looking for the opportunity to build a practice, develop exceptional people, influence strategy, and help shape the future of a growing company, we'd love to talk.
Keyword: Director of Technology Services & Practice Leadership
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.