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Job description
The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values‑driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long‑term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.
Key Responsibilities & Tasks
Training Program Development
Design, implement, and continuously improve training systems for new hires, cross‑training, and leadership development
Create structured training plans for Front of House, Back of House, and Leadership roles
Ensure training materials align with Chick‑fil‑A brand standards, operational procedures, and food safety requirements
Maintain training documentation, checklists, and certifications
Onboarding & New Hire Training
Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
Coordinate orientation sessions that communicate Chick‑fil‑A values, culture, and service expectations
Ensure new hires complete required Chick‑fil‑A Pathway and in‑store training modules
Team Member & Leader Development
Coach trainers and Business leads to effectively train and develop others
Identify high‑potential team members and support leadership pipeline development
Partner with leadership to create individualized development plans
Lead or facilitate leadership workshops and skill‑building sessions
Training Execution & Quality Control
Observe team members on the floor and provide real‑time feedback and coaching
Ensure consistency in service, speed, accuracy, and food quality through proper training
Track training progress, performance metrics, and readiness for role advancement
Address skill gaps and retraining needs promptly
Culture & Hospitality Excellence
Model Chick‑fil‑A’s core values and hospitality standards at all times
Reinforce a positive, encouraging, and growth‑oriented training environment
Promote teamwork, accountability, and servant leadership
Collaboration & Communication
Partner with Operators, Directors, and Leaders to align training goals with business objectives
Communicate training updates, expectations, and progress to leadership
Support store goals related to guest satisfaction, retention, and operational efficiency monthly
Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
north platte, NE, 69101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.