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Job description
Salary Range: $146,084 - $219,127 annually. This role is based out of Banfield Pet Hospital's (ADD) markets.
Overview
The primary purpose and function of the Director Veterinary Quality is to ensure care delivered in market assigned hospitals meet industry and Banfield quality standards. This position partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives. The Director of Veterinary Quality serves as a champion for quality by communicating, demonstrating and driving a culture that is consistent with our five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better client experience, increased associate engagement and better hospital performance.
Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team.
In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
Ensure the delivery of an exceptional onboarding and mentorship experience.
Consult with operational partners on doctor risk, staffing needs and compensation.
Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.
Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable) and meets practice OGSMs related to the delivery of care and quality KPIs.
Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations.
Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.
Lead efforts for DEA and radiation safety and compliance.
Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.
Develop productive relationships with veterinary medical colleges to meet the long‑term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.
Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.
Other job duties as assigned.
Qualifications & Experience
Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.
Five years practicing in small animal veterinary medicine and surgery practice expertise.
Two years’ experience in hospital leadership.
Five years’ experience in multi‑location veterinary management.
An active veterinary license in good standing is required for every state in which they oversee hospitals.
Additional Requirements
DEA: Must obtain state‑controlled substance and federal DEA within 3 months of employment unless otherwise required by the state in which working.
USDA: Accredited by the USDA Animal and Plant Health Inspection Service.
Residential: All field leaders are required to live in their market/region.
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth) with company match
Paid Time Off and Holidays
Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions
Associate Life Insurance (company‑paid) & Supplemental Life Insurance
Company‑Paid Short‑ and Long‑Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid Parental Leave for birth and adoption
Continuing Education Allowance (for Eligible Positions)
Back‑Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy program
Voluntary Protection Benefits
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts on products and services
Benefits eligibility is based on employment status – Full‑time associates are eligible for all benefit programs; Part‑time associates for those marked with an asterisk (*).
EEO Statement
WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.
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Worksite address
denver, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.