Director of Warehouse Operations

Job description

Overview

The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results. Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.

Must be based in the Greater San Francisco Bay Area and able to work on-site in Alameda.

What we're looking for

You’re excited to lead operations for KSS where execution, accountability, and impact truly matter

You take pride in building clear processes, strong teams, and systems that work

You’re deeply comfortable with numbers, metrics, and using data to make decisions

You move with urgency but don’t sacrifice quality, safety, or long-term scalability

You have high standards and aren’t afraid to challenge assumptions or drive change

You believe problems should be surfaced early and solved permanently, not patched repeatedly

You’re known as a clear, direct communicator who earns trust through follow-through

You operate with an ownership mindset and treat the business like it’s yours

You enjoy building structure in fast-moving, sometimes ambiguous environments

You want to be part of a winning team that values results

As KSS's Director of Warehouse Operations, you will

Own Operational Excellence

Own end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery

Design, implement, and continuously improve scalable operating processes

Identify bottlenecks and eliminate waste through root-cause analysis and data-driven decision making

Ensure operational readiness for growth, seasonality, and new sales channels

Define Metrics and Drive Accountability

Define and own core operating metrics including cost, throughput, quality, service levels, safety, and speed

Establish and lead weekly, monthly, and quarterly operating reviews with clear inputs, outputs, and action items

Set aggressive but achievable goals and hold leaders accountable for results

Build dashboards and reporting systems that surface issues early, not after the fact

Lead and Develop High-Performing Team

Lead, develop, and motivate high-performing operations teams at all levels

Set clear expectations and performance standards across the organization, drive a culture of accountability

Coach managers to think independently, own outcomes, and raise the bar for their teams

Make thoughtful but decisive talent decisions including hiring, development, and exits

Execute with Speed and Precision

Operate with urgency while maintaining operational integrity and safety

Make high-quality decisions quickly using available data

Balance short-term execution with long-term scalability

Drive strong cross-functional alignment with sales, finance, and executive leadership

What we offer/Benefits

Medical insurance

Vision insurance

Dental insurance

401(k)

About the company

Kiva Brands, Inc.

#J-18808-Ljbffr

Worksite address

san francisco, CA, 94199, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.