About this opportunity
Sun Life lists this Director of Workforce, BPO & Service Analytics opportunity in kansas city, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sun Life U.S. is seeking a Director, Workforce and BPO Management to provide strategic leadership for workforce planning, customer service technology, analytics, and external BPO partnerships across Dental Customer Service operations. You will guide forecasting, scheduling, performance analysis, and governance of BPO contracts to meet service and cost objectives.
This role leads Sr. Managers and Managers, builds executive dashboards, drives investment in technology, and partners with IT,
#J-18808-Ljbffr
Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.