About this opportunity
Apply lists this Director, Omni-Channel CX & AI-Driven Support opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Ramp is seeking a Director to lead a critical part of our omni-channel Customer Experience organization, covering Phone, Email, and Chat. You will guide a 24/7 operation, ensuring coverage, leadership, and customer satisfaction, while partnering with CX Operations, AI, Product, and Engineering to drive measurable improvements.
You will develop managers, translate strategy into clear priorities, and build scalable processes that improve speed, quality, and outcomes for customers and teams.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.