About this opportunity
Anakeesta lists this Director, Online Business Operations (remote) opportunity in gatlinburg, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director of Operations The Director of Operations is responsible for the overall operational performance of Anakeesta, ensuring safe, efficient, and exceptional guest experiences. Reporting directly to the General Manager, this position leads all park operations through three Operations Managers and is accountable for operational execution, safety, staffing, labor, guest service, financial performance, and continuous improvement.
Operations oversight includes Ticketing, Call Center, Lift Operations, Coaster Operations, Park Services/Custodial, Adventure Rangers, Transportation, Parking, Security, and Zipline Operations.
Directly lead, coach, and hold three Operations Managers accountable for departmental performance. Establish and enforce operational, safety, guest service, and performance standards across the park. Ensure appropriate staffing, scheduling, training, labor management, and operational coverage. Monitor daily operations, guest flow, cleanliness, safety, employee performance, and park readiness. Partner with HR on recruiting, employee relations, leadership development, training, and succession planning. Partner with Safety, Maintenance, Finance, IT, Marketing, and other departments to resolve operational issues and improve park performance. Identify and implement opportunities to improve safety, efficiency, guest experience, employee performance, and profitability. Maintain strong communication with the General Manager and leadership team regarding operational performance, risks, staffing, and priorities. 5+ years of progressive management experience; Experience managing managers and multiple operational departments.
Strong knowledge of staffing, labor management, scheduling, budgeting, and operational KPIs.
Strong computer and data-analysis skills.
Must be able to work outdoors in all weather conditions.
Combination of office and active field leadership required. Weekend, holiday, evening, and flexible scheduling required. Peak seasons and operational needs may require more than 40 hours per week and occasional response outside normal working hours.
Medical, dental, and vision insurance
Life insurance
401(k) retirement plan
Free admission for employees and immediate family
Employee discounts on food and merchandise
Anakeesta is a 70-acre mountaintop adventure park overlooking downtown Gatlinburg, offering guests unforgettable experiences surrounded by the beauty of the Great Smoky Mountains. From thrilling attractions and outdoor adventures to dining, shopping, and entertainment, our team works together to create meaningful guest experiences and add a little magic to the mountains.
Worksite address
gatlinburg, TN, 37738, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.