About this opportunity
Channel Fusion lists this Director, Operations opportunity in hiawatha, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Channel Fusion revolutionizes how Fortune 1000 brands and dealers connect through our AI-first, customer-obsessed, tech-enabled approach. We are scaling rapidly while maintaining a people-first culture and commitment to Positively Outrageous Service.
Role
Lead our Co-Op and Incentive operations, driving strategic oversight and building high-performing teams across multiple client programs. You’ll thrive in an environment where outcomes matter more than effort, AI powers everything we do, and automation eliminates manual work.
Our Core Principles
AI-First: Leverage AI as integral to daily work, delivering exponential productivity gains
Customer-Obsessed: Relentlessly focus on improving experiences for brands, dealers, and stakeholders
Tech Enabled: Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages
Key Responsibilities
Lead Co-Op and Incentive operational functions with strategic oversight and KPI optimization
Build and develop high-performing teams of managers and supervisors across client programs
Drive operational efficiency metrics and quality control standards that exceed expectations
Establish and manage OKRs framework across Operations organization
Establish SOC controls and internal audit compliance across Operations organization
Analyze operational data to identify cost savings, process improvements, and growth opportunities
Collaborate with Sales, Marketing, and Client Directors on new business opportunities
Conduct quarterly control assessments and implement remediation plans
Create scalable processes, training programs, and documentation for rapid team expansion
Demonstrate measurable productivity gains through AI tool adoption and automation
Execute with speed and bias for action, making fast decisions with short feedback loops
Required Qualifications
Bachelor's degree in Business Administration or related field
6+ years operational management experience with P&L accountability
2+ years advertising/marketing industry experience
Proven track record building and scaling high-performance operations teams
Experience establishing and managing OKRs framework
Advanced analytics and data-driven decision making capabilities
Experience with SOC controls, compliance, and internal audit processes
Executive presentation skills and cross-functional collaboration expertise
Demonstrated ability to deliver measurable business outcomes (not just activity)
Comfort with AI tools and proven productivity gains through technology
Strong bias for action with end-to-end ownership mindset
Preferred Qualifications
Experience in channel partner ecosystems, dealer networks, and vendor management
Background in Co-Op marketing and incentive program management
Track record of operational transformations and change management initiatives
Proficiency with business intelligence platforms and operational analytics tools
Six Sigma, Lean Manufacturing, or other operational excellence certifications
Supply chain management and cost optimization experience
History of AI implementation, workflow automation, and digital transformation
What We Offer
Supportive yet selective "Fuser" culture focused on high performance and client success
Clear metrics, transparent feedback, and data-driven career progression
Professional development in AI adoption, automation, and leverage-focused methodologies
Growth opportunities within our rapidly scaling organization
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Advertising Services
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Worksite address
hiawatha, IA, 52233, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.