About this opportunity
FirstKey Homes lists this Director, Organizational Governance & Change Enablement opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, Organizational Governance & Change Enablement
Posted on March 8, 2026
Locations
Market Support Center
600 Galleria Pkwy SE
Suite 300
Atlanta, GA 30339, USA
On-site
Compliance
Full-Time
Requisition #: DIROR
Description
SUMMARY OF RESPONSIBILITIES
The Director, Organizational Governance & Change Enablement ensures enterprise-wide policy, process and/or procedure changes are implemented in a way that is compliant with both laws (as determined by the Legal team) and Company policies. Further, the Director will ensure these changes are operationally sound and sustainable. This role builds upon existing practices to formalize governance, strengthen readiness, and reduce downstream risk when changes impact policies, procedures or other documents and/or practices. The position provides visibility into upcoming changes, partners early with cross-functional teams, and confirms that required documentation, training, and testing are complete prior to implementation. The Director enables execution through structure, standards, and oversight while the business or document owner will be responsible for direct project and/or operational ownership. The Director will partner closely with Operations, IT, Human Resources, Accounting, and other functional teams across FirstKey Homes.
ESSENTIAL DUTIES
Enterprise Change Intake & Governance Leverage Jira to maintain a structured intake and tracking process for enterprise-wide change requests for:
Existing policy and procedure
New process requests not reflected in policy or procedure
Legal changes impacting policy and procedure
Role responsibility changes
Relevant communications and prepared materials
Training documents
IT changes impacting policy and procedure
Provide visibility into upcoming changes, ownership, and implementation timelines
Partner with the applicable business owner during planning and approval phases to assess operational and compliance impact and readiness
Readiness Review & Oversight Prioritize change requests and ensure an action plan is provided within the defined SLA
Track progress against change order requests in process
Serve as a readiness checkpoint prior to implementation for enterprise changes
Confirm required components are in place before go-live, including documentation updates, training plans, testing completion, communications readiness, and ownership
Provide readiness confirmation and feedback to change owners, supporting resolution of gaps ahead of rollout
Knowledge & Documentation Governance Own governance standards for enterprise documentation within Navex, KeyKnowledge, or any other applicable knowledge base
Update enterprise knowledge bases following approved changes to reflect finalized, current-state processes
Work with the Head of Operational Risk and Compliance Strategy to: Ensure all documentation has assigned owners
Revise or create policy and procedure documents
Facilitate content review cycles and ensure reviews occur as scheduled
Identify gaps that may require change management
Collaborate with all departments on change reviews and impacts
Act as the administrator for the change management systems (NAVEX, KeyKnowledge, Jira)
Collaborate with the Legal and business teams to translate laws and regulatory requirements into clear, executable operational policy and procedure
Ensure policies are supported by practical processes and job aids that reflect how work is performed across the organization and allows business leaders to hold their teams accountable
Ensure training and testing activities are completed for enterprise changes impacting documented processes
Confirm attestations are collected when required and aligned with regulatory or policy expectations
Provide quality oversight to ensure training, testing, and communications align with approved documentation and intent
WORKING CONDITIONS
Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.
REQUIRED EDUCATION & EXPERIENCE
7–10+ years of progressively responsible experience in operations, business process governance, organizational change enablement, or a related discipline.
Demonstrated experience leading or governing enterprise-wide changes, including intake, prioritization, implementation readiness, and post launch validation.
Proven ability to translate legal, regulatory, or policy requirements into operational processes, documentation, job aids, and workflow guidance.
Experience managing an enterprise documentation ecosystem, such as policy libraries, knowledge bases, or standardized procedure repositories.
Hands‑on experience with workflow or governance platforms (e.g., Jira, NAVEX, ServiceNow, KeyKnowledge, or equivalent tools).
Track record of influencing and driving accountability across cross‑functional teams (Operations, Legal, HR, IT, Finance, etc.) without direct authority.
Experience building or maturing governance frameworks, including standards, templates, review cycles, and approval workflows.
Experience supporting or leading organizational readiness activities, including training coordination, testing oversight, communications alignment, and stakeholder engagement.
Experience identifying operational risks and gaps, and partnering with business owners to develop practical, sustainable solutions.
Experience interacting with senior leaders, providing structured updates, recommended actions, and implementation risk assessments.
REQUIRED SKILLS
Excellent verbal and written communication
Effective at leading through influence
Detail oriented, able to absorb competing details, reconcile and recommend best path forward
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.