About this opportunity
DBV Technologies lists this Director, Patient Services Operations opportunity in bernards township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Director, Patient Services Operations will play a critical role in designing, building, and operationalizing DBV’s patient support model in preparation for and following commercial launch. Reporting to the Senior Director, Patient Services & Trade, this individual will own the day-to-day operations of the patient services hub, copay and patient assistance programs, and supporting vendor relationships. The ideal candidate brings deep operational expertise in specialty or pediatric product launches, a patient-first mindset, and the ability to thrive in a lean, fast-moving, cross-functional environment.
Description The Director, Patient Services Operations will play a critical role in designing, building, and operationalizing DBV’s patient support model in preparation for and following commercial launch. Reporting to the Senior Director, Patient Services & Trade, this individual will own the day-to-day operations of the patient services hub, copay and patient assistance programs, and supporting vendor relationships. The ideal candidate brings deep operational expertise in specialty or pediatric product launches, a patient-first mindset, and the ability to thrive in a lean, fast-moving, cross-functional environment.
Location
Warren, New Jersey - 3 days on site
Salary Range
$175-215K
Key Responsibilities
Hub & Program Operations
Lead the design, implementation, and ongoing management of the patient services hub, including benefits verification, prior authorization support, and patient onboarding workflows
Oversee daily hub vendor performance, including SLA/KPI management, quality monitoring, call calibration, escalation resolution, and continuous process improvement
Develop and maintain program business rules, standard operating procedures, work instructions, and training materials for internal and vendor-facing teams
Manage operational readiness for launch, including hub go-live planning, systems testing (CRM, portals, e-services), and staffing models
Affordability & Access Programs
Operationalize copay assistance, patient assistance program (PAP), and bridge/quick-start programs in partnership with legal and compliance
Monitor program utilization, budget performance, and forecast implications; recommend design refinements based on data and field insights
Ensure programs comply with all applicable federal and state regulations, including OIG guidance and manufacturer program requirements
Vendor & Budget Management
Serve as primary operational point of contact for hub, copay, PAP, and non-commercial pharmacy vendors; lead QBRs and performance reviews
Manage RFP processes, contracting support, statements of work, and change orders in partnership with procurement and legal
Own operational budget tracking, accrual support, and invoice reconciliation for patient services programs
Data, Analytics & Reporting
Define program KPIs and build reporting cadences that deliver actionable insights to commercial leadership (e.g., time-to-fill, conversion, adherence, program utilization)
Partner with data & analytics teams to integrate hub data feeds with internal data warehouse and CRM; ensure data integrity and HIPAA‑compliant data flows
Translate patient journey friction points into operational solutions and program enhancements
Cross-Functional Leadership & Compliance
Collaborate closely with Trade & Distribution, Market Access, Marketing, Field Reimbursement, Medical Affairs, Legal, and Compliance to ensure an integrated patient and provider experience
Support the development of patient-facing and HCP-facing program materials through the promotional review process
Champion a culture of compliance, ensuring all patient services activities adhere to relevant laws, regulations, and company policies (HIPAA, OIG, PhRMA Code)
Contribute to launch planning workstreams and represent Patient Services Operations in cross-functional launch readiness reviews
Required
Qualifications :
Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) a plus
8+ years of progressive experience in the biopharmaceutical industry, with 5+ years in patient services, hub operations, or specialty pharmacy/access roles
Direct experience launching or operating patient support programs for a specialty, rare disease, or pediatric product
Demonstrated success managing hub services vendors, copay programs, and PAPs, including SLA/KPI oversight and QBR leadership
Strong working knowledge of US reimbursement landscape (commercial, Medicaid, Medicare), benefits verification, and prior authorization processes
Familiarity with relevant compliance frameworks (HIPAA, OIG guidance, anti-kickback considerations for manufacturer programs)
Experience with patient services technology platforms (CRM, e-BV/e-PA tools, patient portals)
Excellent project management, analytical, and communication skills; able to distill complex operational data into clear recommendations
Preferred
Experience in pre-launch/launch environments at emerging or mid-size biotech
Experience supporting products with pediatric populations and caregiver-centric support models
Familiarity with non-commercial pharmacy and alternate distribution models
Vendor RFP and implementation experience (hub build or transition)
Behavioral Skills
Curiosity: Keep on exploring uncharted territories. Always ask “why?” and more importantly “why not?”
Courage: Take smart risks, mentor each other to always do better & be accountable for our choices, our opinions, and our actions,
Collaboration: Teamwork and spirit. Support each other and be equally involved in the achievement of our common goals,
Credibility: Be transparent, follow through and build trust. Educate ourselves about our unique technology.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.