About this opportunity
Evolving Solution Services lists this Director, Performance Management opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Director, Performance Management
Full Time Baltimore, MD, US
3 days ago Requisition ID: 1011
Salary Range: $95,000.00 To $120,000.00 Annually
About Company:
Baltimore Development Corporation (BDC) is the City of Baltimore’s economic development agency. We work to strengthen Baltimore’s economy by attracting investment, supporting businesses, advancing real estate development, and creating opportunities that help neighborhoods, employers, and residents thrive.
Our work is rooted in the belief that economic growth should benefit the entire city. From helping businesses launch and expand to advancing catalytic development projects, connecting entrepreneurs with resources, and building partnerships across the public, private, and nonprofit sectors, BDC helps turn Baltimore’s potential into lasting progress.
At BDC, you will join a mission-driven team committed to shaping a more vibrant, equitable, and economically resilient Baltimore. We value collaboration, innovation, accountability, and a deep connection to the communities we serve.
Whether your expertise is in real estate, small-business support, finance, communications, community investment, grants, compliance, or economic development, your work at BDC can make a meaningful impact on Baltimore’s future.
About the Role:
The City of Baltimore Development Corporation (BDC) is seeking a Director, Performance Management, who will be responsible for designing, implementing, and managing BDC's comprehensive performance measurement systems. Reporting to the VP, Research, Analytics & Economic Planning, the Director leads the development of key performance indicators, tracking frameworks, and reporting processes that measure organizational effectiveness and progress toward inclusive economic development goals. This role ensures that BDC maintains data-driven accountability while demonstrating impact to stakeholders and the Baltimore community.
Minimum Qualifications:
Bachelor's degree in Business Analytics, Statistics, Public Administration, Economics, or related field required; Master's degree preferred
Minimum 6 years of progressive experience in performance measurement, business intelligence, or program evaluation
Minimum 2 years of experience in a supervisory or lead role
Experience in economic development, public sector, nonprofit, or community development strongly preferred
Knowledge, Skills & Abilities:
Experience with performance measurement frameworks
Knowledge of database systems and data management best practices
Demonstrated ability to develop meaningful performance metrics aligned with strategic objectives
Strong analytical thinking with the ability to identify trends and provide actionable recommendations
Excellent written and verbal communication skills with the ability to present complex data clearly
Proven ability to collaborate across departments and with diverse stakeholder groups
An interest in and ability to leverage new technology tools to support measurement and reporting
Key Responsibilities:
Performance Measurement Systems
Design and implement comprehensive performance measurement frameworks tracking organizational KPIs across all departments
Develop standardized metrics for program outcomes, business impact, and community wealth-building
Create tracking systems measuring progress toward Baltimore Development Corporation goals and strategic priorities
Establish data-collection protocols ensuring consistent and accurate performance measurement
KPI Development and Management
Collaborate with department leaders to identify, define, and document meaningful performance indicators
Develop balanced scorecards aligning departmental metrics with organizational strategic objectives
Create performance targets and benchmarks based on historical data, industry standards, and organizational goals
Maintain comprehensive KPI documentation, including definitions, calculation methodologies, and data sources
Reporting and Dashboards
Develop and maintain executive dashboards providing real-time visibility into organizational performance
Create monthly, quarterly, and annual performance reports for leadership and Board of Directors
Design custom reports for specific programs, initiatives, and stakeholder groups
Ensure timely delivery of all scheduled reports and Board materials with consistent quality standards
Benchmarking and Analysis
Establish benchmarking frameworks comparing Baltimore's progress to peer cities and national standards
Conduct variance analysis comparing actual performance against targets and projections
Identify performance trends, patterns, and areas requiring attention or improvement
Provide quarterly performance assessments with actionable recommendations for leadership
Data Quality and Governance
Implement data quality assurance protocols, ensuring accuracy and reliability of performance data
Conduct regular audits of performance measurement systems and data sources
Document data governance standards for performance metrics and reporting processes
Manage data validation procedures and continuous improvement initiatives
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Program Evaluation Support
Support program teams with performance measurement design for new initiatives
Conduct outcome evaluations measuring the effectiveness and impact of BDC programs
Perform cost-benefit analysis for programs and initiatives
Provide analytical support for grant reporting and compliance requirements
Stakeholder Communication
Translate performance data into clear, actionable insights for diverse audiences
Present performance reports and analysis to executive leadership and Board committees
With support from in-house data analysis and graphic design support, develop data visualizations communicating organizational impact to external stakeholders
Ensure transparency in reporting economic development outcomes to Baltimore residents
Collaboration and Training
Partner with Strategy, Business Development, and Program teams to align performance-measurement with organizational needs
Collaborate with Data Analytics team on dashboard development and data integration
Train staff across the organization on performance measurement best practices and dashboard utilization
Provide guidance to department leaders on interpreting and acting on performance data
The Baltimore Development Corporation is an equal opportunity employer. BDC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. We are committed to building a diverse, equitable, and inclusive workplace and strongly encourage applications from candidates of all backgrounds.
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.