About this opportunity
Loews Hotels, LLC. lists this Director, Pool Operations opportunity in miami beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.
Who We Are
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here
you'll be valued for who you are and the goals you have.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Complimentary meals in Team Member Cafe while working
Team Member Hotel Rates, other discounts, perks and more
Benefits are subject to eligibility and may vary by position
What We’re Looking For
A strategic and service-driven Director of Pool Operations who will lead the vision, execution, and daily management of all pool-related experiences across our resort property. You'll be the driving force behind creating a safe, luxurious, and memorable environment for guests enjoying our pool, cabanas, and outdoor amenities.
In this role, you'll oversee pool operations, staffing, guest service standards, and collaborate cross-functionally with departments such as Food & Beverage, Housekeeping, and Engineering to ensure seamless experiences. From managing lifeguard teams to enhancing poolside service offerings, you'll elevate the guest journey and uphold our brand's commitment to excellence.
Who You Are
Guest-Centric Leader : You prioritize safety, comfort, and hospitality, ensuring every guest interaction is exceptional
Operational Expert : You thrive in managing complex logistics, staffing, and compliance in a fast-paced outdoor environment
Collaborative Partner : You work seamlessly across departments to deliver integrated and elevated poolside experiences
Detail-Oriented Planner : You anticipate needs, monitor performance, and ensure every detail-from towel availability to water quality-is flawless
Innovative Thinker : You bring fresh ideas to enhance pool programming, amenities, and guest engagement
Veterans and military spouses are encouraged to apply
What You'll Do
Oversee daily pool operations, including water quality, cleanliness, safety protocols, and guest service standards
Manage lifeguard and pool attendant teams, ensuring proper training, scheduling, and performance
Collaborate with F&B to deliver exceptional poolside dining and beverage service
Monitor pool occupancy, cabana reservations, and guest flow to optimize comfort and safety
Ensure compliance with local health and safety regulations, including lifeguard certifications and water testing
Develop and implement seasonal pool programming and special events
Maintain inventory of pool supplies, towels, amenities, and ensure timely replenishment
Partner with Engineering to address maintenance needs and ensure pool equipment is functioning optimally
Respond to guest feedback and resolve issues promptly and professionally
Conduct regular inspections and audits to uphold brand standards and guest expectations
Recruit, train, and mentor pool operations team members
Foster a culture of safety, hospitality, and accountability
Lead daily briefings and ensure team alignment on service goals and operational updates
Monitor labor costs and staffing levels to align with business needs and budget
Partner with Marketing to promote pool events, cabana packages, and seasonal offerings
Analyze guest feedback and operational data to inform improvements and innovations
Collaborate with Rooms Division and Housekeeping to ensure seamless guest transitions between pool and accommodations
Support sustainability initiatives related to pool operations and water conservation
Other Responsibilities
Attend meetings and make presentations as needed
Travel to other properties or corporate meetings as required
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Regularly lift 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
Stand for several hours at a time
Your Qualifications Include
Bachelor's degree in Hospitality Management, Recreation, or related field preferred
5+ years of experience in pool or recreation operations in a luxury hotel or resort setting
Certified Pool Operator (CPO) and Lifeguard Certification required
Proven leadership experience managing large teams and guest-facing operations
Strong understanding of health and safety regulations related to aquatic environments
Excellent communication, organizational, and problem-solving skills
Proficient in Microsoft Office Suite and property management systems
Willingness and ability to work outdoors and travel approximately 10% of the time
Who You'll Supervise
Pool Attendants
Lifeguards
Cabana Hosts
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Worksite address
miami beach, FL, 33119, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.