Director, Product Management, Customer Management Platform Strategy Lead

Job description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

Do you want to steer the strategic vision for how Capital One manages its relationships with millions of customers? Do you want to drive innovation at the financial heart of a fortune 100 bank? Do you want to set and realize the strategy for the heart of Capital One’s profitability for years to come?

The DaaS Customer Management team owns the key platforms that power many of our relationships with customers, including everything from marketing to new customers to managing credit limits for existing customers. Our mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are on the cusp of a major investment cycle to support enterprise-wide innovation initiatives and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we enable customer management, and you could be at the driver’s seat of that strategy.

We’re looking to hire a product leader who spikes in both deep technical understanding and long-term business strategy to rapidly refine work for multiple platform projects that are critical to unlocking the next horizon of how we can support customers & unlock business leverage

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence

Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $209,500 - $239,100 for Director, Product Management

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Director, Product Management, Customer Management Platform Strategy Lead

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

Do you want to steer the strategic vision for how Capital One manages its relationships with millions of customers? Do you want to drive innovation at the financial heart of a fortune 100 bank? Do you want to set and realize the strategy for the heart of Capital One’s profitability for years to come?

The DaaS Customer Management team owns the key platforms that power many of our relationships with customers, including everything from marketing to new customers to managing credit limits for existing customers. Our mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are on the cusp of a major investment cycle to support enterprise‑wide innovation initiatives and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we enable customer management, and you could be at the driver’s seat of that strategy.

We’re looking to hire a product leader who spikes in both deep technical understanding and long‑term business strategy to rapidly refine work for multiple platform projects that are critical to unlocking the next horizon of how we can support customers & unlock business leverage