Director, Product Management (Epic)

Job description

Technical Summary

The Health Plan Claims organization is focused on transforming core health plan capabilities to support future growth, operational excellence, and an enhanced member experience. This Director role provides strategic leadership for the implementation and expansion of Health Plan Epic capabilities while advancing internal products and platforms across Claims, Eligibility, Authorization, Provider, Interoperability, and Portals integration. Working in partnership with business and technology leaders, the position will help shape the future state of Health Plan Epic adoption, scale enterprise capabilities, and drive the responsible application of artificial intelligence and advanced analytics to improve outcomes for members, providers, and the organization.

Technical Summary

The Health Plan Claims organization is focused on transforming core health plan capabilities to support future growth, operational excellence, and an enhanced member experience. This Director role provides strategic leadership for the implementation and expansion of Health Plan Epic capabilities while advancing internal products and platforms across Claims, Eligibility, Authorization, Provider, Interoperability, and Portals integration. Working in partnership with business and technology leaders, the position will help shape the future state of Health Plan Epic adoption, scale enterprise capabilities, and drive the responsible application of artificial intelligence and advanced analytics to improve outcomes for members, providers, and the organization.

Job Summary

This director level role is primarily responsible for directing team(s) in defining product strategy and vision, overseeing product roadmaps from ideation to launch, and driving and approving decisions on new products or enhancements to bring to market. This includes reviewing and selecting business cases for new products, improvements to existing products, and/or business ventures; defining, overseeing, and avoiding technical debt; providing direction and oversight to product team(s) and diverse stakeholder groups across the organization throughout the product management life cycle, and leveraging partnerships with operations teams and market stakeholders to support product adoption. This role is also responsible for directing internal and external discovery for new and existing products, overseeing end-to-end prototyping and validation with end users, ensuring learnings are funneled to product roadmaps, overseeing the ongoing tracking of outcomes and key performance indicators, and directing and overseeing product teams in the resolution of complex user problems.

Essential Responsibilities

Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.

Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.

Directs team(s) in defining product strategy and vision, and oversees product roadmaps from ideation to launch by driving and approving decisions on new products or enhancements to bring to market; reviewing the evaluation of potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; ensuring the provision of an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; reviewing and selecting business cases for new products, improvements to existing products, and/or business ventures; defining, overseeing, and avoiding technical debt as appropriate; managing product and operational budgets; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and partnering with team members to clarify features and requirements as necessary.

Provides direction and oversight to product team(s) and diverse stakeholder groups across the organization throughout the product management life cycle by driving the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; leveraging partnerships with operations teams and market stakeholders to support product adoption; overseeing training efforts to build readiness for production support and operational readiness teams; leading feature demos for executive stakeholders; providing advanced product expertise, peer training and consultation as appropriate; ensuring adherence to enterprise compliance standards; and managing technology risks as appropriate.

Directs the internal and external discovery for new and existing products by leveraging partnerships with key stakeholders to identify business needs; ensuring the identification of best in class marketplace innovation; overseeing prototyping and validation with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and ensuring learnings are funneled to the product roadmap.

Oversees the ongoing tracking of outcomes, financials, and key performance indicators by reviewing KPIs and performance metrics (e.g., speed, quality, etc.); reviewing key metrics and verifying KPI alignment; and directing the development and maintenance of ad hoc reports, status updates and presentation decks for key stakeholders and leadership.

Directs and oversees product team members to ensure the resolution of user problems for complex issues by ensuring the work backlog is prioritized and balanced across new development, non-functional requirements and technical work (e.g., maintenance, support, technical debt, etc.) and overseeing competitive and user research/testing, experimentation and/or design thinking initiatives.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Constructive Feedback

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion Support

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Leadership

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Strategic Thinking

Team Building

Teamwork

Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Analytical Skills

Client Focus

Conflict Resolution

Cross Department Coordination

Debugging and Troubleshooting

Delegation

Demonstrating Personal Flexibility

Getting Work Done Through Others

IT Service Design and Introduction

IT Service Improvement

IT Standards, Procedures & Policies

ITIL (Information Technology Infrastructure Library) Consultation

Innovative Mindset

Managing Diverse Relationships

Mentoring and Coaching

Negotiation

Organizational Skills

Prioritization

Relationship Building

Risk Management

Technical Communication

Technical Documentation

Vendor Management

Minimum Qualifications

Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum ten (10) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements.

Minimum five (5) years experience working in product management, including product discovery and developing short-term and long-term product strategies.

Minimum two (2) years experience developing and validating business cases, including identifying value of investment projects.

Minimum three (3) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.

Minimum three (3) years experience in strategic planning and building product roadmaps.

Minimum three (3) years supervisory experience managing direct reports.

Minimum two (2) years experience managing operational or project budgets.

Preferred Qualifications

Lean/Six Sigma certification.

Four (4) years data analytics experience.

Primary Location: Oregon,Lake Oswego,5800 Meadows

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Flexible

Employee Status: Regular

Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee

Job Level: Director/Senior Director

Department: KPIT ADMIN - HP BIO UTILITY - 9601

Pay Range: $ - $ / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 10 % of the Time

Work Setting: Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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Worksite address

lake oswego, OR, 97034, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.