About this opportunity
BNY lists this Director, Production Services & Contact Center Operations opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
BNY is seeking a Director, Production Services Manager to own production stability and vendor management for our contact center and AI automation platforms. You will lead a team responsible for IVR, telephony, workforce management, speech analytics, and voice biometrics.
You will drive incident response, root cause analysis, platform readiness, and multi-vendor coordination across SaaS, hosted, and on-prem solutions, partnering with engineering and business stakeholders to deliver reliable,
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.