About this opportunity
Benchmark Electronics Inc lists this Director, Programs opportunity in mesa, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Benchmark , we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You’ll be part of a collaborative and inclusive team that values your ideas and contributions.
Summary
Direct customer interface to achieve high customer satisfaction, profitable business relationships and sales growth with new and existing customers in the manufacturing of their product line. Provide strong team leadership of the customer team to ensure internal and external customer needs are met from concept to finished product. Ideally experienced in a CNC / Precision Machining Industry or other contract manufacturing background.
Key Responsibilities
Direct and lead customer team activities as senior day-to-day customer contact and escalation point, managing customer concerns, following up on corrective actions leading issues to completion
Direct multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
Build customer relationships and business development and collaborate in forecasting and pricing strategies to ensure profitability and attainment of business unit objectives
Provide centralized management authority over all business and technical aspects of a customer account
Manage customer interface and support customer critical issues to completion
Direct new product introduction programs and coordinate or develop applicable proposals and quoting activities
Promote DFx philosophy with customers and within the customer team
Ensure all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites)
Directly supervise Account Managers, Programs Managers and Project Specialists and is responsible for their performance reviews and development
Indirectly supervise the extended customer team members (i.e. Schedulers, Supply Chain Analysts, Product Engineers and Configuration Analysts)
Assist in the development and renewal of contracts with the customer
Review Business Unit inventory position and assist teams in developing strategies to manage inventory levels
Support and actively participate in senior divisional management activities
Implement programs and proactively recommend improvements that lead to continuous improvement in customer satisfaction as measured by the customer
Interface between key managers of customer team members to ensure effective customer team deployment
Monitor and support critical material issues as they arise within the business
Review all contractual documents for adequacy and completeness
Develop a strong knowledge of the customer’s product, utilization, strategies and requirements to support transitional activity
Monitor and manage excess and slow moving inventories
Assist other team members as needed to ensure customer needs are met
Establish necessary reports and monitoring systems to maintain program visibility and control through Operations and Administration
Meet with senior level customer representatives to ensure information exchange and enhanced responsiveness as required
Facilitate and direct the presentation of program status reviews to ensure management visibility, customer approval and internal coordination
Oversee the monitoring and control of budgets and schedules to meet program requirements and take corrective action, as required, to correct unfavorable variances
Work with the division leadership team to develop the annual department business plan based on corporate objectives
Support sales activities from the Business Development Team
All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
Position Measurements
Position performance may be measured from a combination of Corporate and Divisional Balanced Score Card Goals which will include but not limited to Financial Performance, Customer Satisfaction, Operational Excellence and Employee Focus.
Individual position performance goals may be specific to the position, business segment or as it related to an individual’s contribution or employment within the organization.
Qualifications
4 year degree preferred or equivalent combination of education and experience as approved by executive management
8+ years of program management experience
5+ years in a leadership role; Multiple or Large site (600+ employees and associated revenue/customer base)
Communicate effectively, in both written and verbal formats
Ability to effectively mentor employees at all levels
Understanding of and ability to use continuous improvement tools
Ability to drive solutions to complex planning issues with limited supervision
Ability to support a 24/7 global business operation as required
Effective analytical, planning, and organizational skills
Effective interpersonal skills with employees and customers
Effective negotiation and problem solving skills
Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
Demonstrate leadership and people management skills
Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
Solid financial understanding, risk analysis ability, relationship building and project management skills
Lead or participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format
Available for travel up to 25-40% of the time, including day, overnight and international travel as required
Education: 4 year degree preferred or equivalent combination of education and experience as approved by executive management
Physical Location: Mesa, AZ - Baseline Rd
Work Schedule: M-F
Full Time
In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It’s an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.
Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a “U.S. Person” (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.
Benchmark is an equal opportunity employer. We are bringing together a dynamic workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at
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Worksite address
mesa, AZ, 85123, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.