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Job description
ADP is seeking a strategic and execution-oriented Director of Public Affairs with deep expertise in crisis communications and issues management. This role will partner closely with the Senior Director, Public Affairs, to help lead and operate a global crisis and issues function, ensuring strong coordination, consistency, and high-impact execution.
This individual will play a critical role as a strategic advisor and hands-on execution partner, driving day-to-day management of crisis and issues response, strengthening global processes, and helping to proactively protect and enhance the ADP brand.
Key Responsibilities
Crisis Communications & Issues Management Strategy and Execution
Lead the planning and execution of global crisis communications and issues management strategies
Serve as a key strategic partner to senior communications leadership and crisis & issues team members, providing recommendations and ensuring effective implementation of response plans
Manage end-to-end response efforts, ensuring timely, coordinated, and consistent messaging across channels and stakeholders
Maintain and continuously improve crisis readiness through issues management initiatives including playbooks, simulations, and training programs
Global Collaboration & Coordination
Support a global crisis and issues management team, driving strong execution and alignment across regions
Ensure clear processes, governance, and operational excellence in how crisis and issues are managed globally
Partner cross-functionally with Communications, Legal, HR, Government Affairs, and business stakeholders to ensure integrated response
Proactive Issues Management
Identify, assess, and help prioritize emerging risks and opportunities that could impact ADP’s reputation
Partner with internal stakeholders to develop and execute proactive reputation strategies
Support message development and narrative shaping to strengthen and protect the ADP brand
Measurement & Business Impact
Build and implement measurement frameworks that demonstrate the effectiveness of crisis and issues efforts
Translate outcomes into clear insights that show tangible business value and risk mitigation
Track performance and continuously refine strategies based on data and learnings
Monitoring & Insights
Oversee issues monitoring and media/social listening to identify potential risks early
Synthesize insights into clear, actionable recommendations for communications planning and response
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Qualifications
7–10 years of experience in corporate affairs, crisis communications or public affairs with strong focus on crisis communications and issues management
Proven experience leading and executing crisis response efforts in complex, fast-paced environments
Experience supporting or working across global teams and regional markets
Strong ability to translate strategy into practical execution and operational plans
Experience partnering with senior communications leaders and cross-functional stakeholders
Excellent written and verbal communication skills
Highly collaborative with strong project management and organizational skills
Preferred Qualifications
Experience in a global, matrixed, or highly regulated organization
Familiarity with issues tracking, risk assessment, and monitoring tools
Blend of agency and in-house communications experience
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.