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Job description
Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high‑impact role, you’ll lead business‑critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution – and be part of a team that’s transforming mobility every day. Salary & bonus: $130,000 – $180,000 plus a $90,000 bonus.
YOUR ROLE AT SIXT
You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non‑revenue operations efficiently.
You lead and develop high‑performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.
YOUR SKILLS MATTER
Experience and Education: You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years’ work experience without a degree, including 2 years as a manager in car rental) of relevant experience.
Supervisory and Communication: You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship‑building abilities.
Organization and Customer Service: You are highly organized and have excellent customer service skills.
Work Authorization: You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Age and License: You are at least 18 years old, have a valid driver’s license with a clean record, and can work 40+ hours per week, including day/evening shifts.
WHAT WE OFFER
Comprehensive Health & Insurance: Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401(k) for your financial future.
AI at Your Fingertips: From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve.
Paid Time Off & Sick Leave: Benefit from PTO, sick leave, and a balanced work‑life schedule.
Branch Bonus: Participate in a performance‑based branch bonus plan.
Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
Exclusive Employee Rentals: Benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.