About this opportunity
Panera LLC lists this Director, Retail Operations - Dakotas opportunity in st. louis, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, Retail Operations – Dakotas
Director, Retail Operations is responsible for delivering world‑class execution of Panera operational expectations in the bakery‑cafes by translating brand objectives to cafes and associates. This involves acting like an owner, leading and developing leaders, and creating trust and loyalty with our team members and guests while growing sales and delivering profit growth.
Duties & Responsibilities
Business Understanding, Strategic Planning and Execution: create the strategy and vision for the market to achieve all Panera standards for guest service, kitchen-wide operating systems, profitability, new unit growth, food quality and safety, and people development; coach and hold cafe management teams accountable for execution.
People Development: unlock and build the capabilities and performance of cafe management teams through recruitment, selection, DE&I, compensation, training, performance management and coaching, and succession planning; create the market’s People strategy and maintain a talent pipeline.
Brand Protection & Validation: ensure cafes comply with all operational standards, policies, and federal/state employment laws, and foster an inclusive, engaging work environment free of discrimination and harassment.
Collaborate cross‑functionally with market and region‑level support (Operations, HR, Business Development, etc.) to provide discipline around channel execution and support cafes to drive business results.
Champion the implementation of all new products, processes, and programs, sustaining management of these initiatives across the market.
Act as a proactive partner, delivering purposeful communication, and ensuring that the right processes and behaviors are practiced at each cafe’s management team to meet market goals and protect Panera’s brand identity.
Qualifications (Education & Experience)
Multi‑unit experience or related experience preferred, but not required.
Some college education or certification preferred, but not required.
Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports).
Excellent communication skills, ability to influence others.
Self‑motivated with strong planning, prioritizing, scheduling, and calendar management.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and basic computer functions.
Strong coaching and development skills to build high‑performing teams and maintain accountability.
Ability to work long and unusual hours, with up to 95% travel within the market and occasional overnight travel.
Working Conditions & Physical Requirements
Up to 95% travel within the market and some overnight travel for cafe visits and company meetings.
Mix of walking/standing during long periods while on cafe visits, lifting heavy items or boxes, desk/office work, and commuting between cafe locations.
Compensation: $111,808 - $127,460 (actual pay determined by experience, skills, and location).
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Worksite address
st. louis, MO, 63146, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.