About this opportunity
Baylor Genetics lists this Director, Revenue Cycle Management (RCM) PMO & Transformation opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, Revenue Cycle Management (RCM) PMO & Transformation
Job Category : Revenue Cycle Management
Requisition Number : DIREC
Posted : September 12, 2026
Full-Time
Remote
Locations
Showing 1 location
Remote
United States
Description
JOB SUMMARY
The Director, Revenue Cycle Management (RCM) PMO & Transformation leads the RCM project portfolio, sets priorities, drives cross-functional transformation, and ensures initiatives deliver measurable financial and operational results.
This role reports to the Senior Vice President, Revenue Cycle Management.
The role partners across RCM Operations, Clinical Operations and Coding, Strategy and Analytics, Market Access, Finance, IT, Product, Compliance, and vendors. It focuses on transformation and execution rather than daily RCM operations.
WHAT THIS ROLE OWNS
RCM project portfolio: Priorities, ownership, timelines, benefits, and status for approved RCM projects.
Governance and decisions: Timely escalation of risks, decisions, and resource conflicts.
Transformation roadmap: Sequencing of process, technology, vendor, analytics, and automation changes.
Results: Confirmation that projects improve cash, reimbursement, quality, productivity, turnaround time, or cost.
PMO team: Staff priorities, coaching, standards, and performance.
KEY RESPONSIBILITIES
Set RCM priorities and maintain the project list
Maintain one prioritized portfolio of active, planned, paused, and completed RCM projects.
Require a clear sponsor, owner, outcome, effort estimate, dependencies, and timeline before work begins.
Recommend which initiatives should start, pause, stop, or wait based on impact, risk, and available capacity.
Give leadership clear visibility and decisions
Provide concise executive reporting on progress, risks, missed dates, resource needs, expected benefits, and decisions required.
Escalate unresolved ownership, scope, funding, timing, vendor, or resource issues with a clear recommendation.
Identify projects at risk and require recovery plans with clear actions, owners, and dates.
Lead major RCM changes
Lead major RCM process, technology, vendor, analytics, and automation initiatives.
Define future-state workflows, roles, requirements, controls, exception handling, and handoffs.
Ensure projects include requirements, testing, training, go-live support, and transition to the operational owner.
Establish baseline performance, target results, owners, data sources, and measurement methods before launch.
Review post-implementation results and require corrective action when outcomes or adoption fall below plan.
Lead the PMO team
Assign work based on priority, complexity, workload, and experience.
Coach staff and maintain practical standards for planning, reporting, escalation, testing, launch, and closeout.
WHAT THIS ROLE DOES NOT OWN
Daily production management or staff scheduling within RCM operations.
Final ownership of operational KPIs after a project is handed to the responsible operations leader.
Clinical, coding, legal, compliance, finance, or payer-policy decisions that require an authorized subject-matter owner.
Product strategy or software engineering delivery outside the approved RCM project scope.
Creating every project deliverable personally; the Director holds owners accountable and removes barriers.
QUALIFICATIONS
Bachelor’s degree in healthcare administration, business, finance, information systems, a clinical discipline, or a related field.
7+ years of progressive experience in healthcare RCM, healthcare operations, consulting, transformation, or program management.
5+ years leading complex programs, multiple concurrent projects, or cross-functional teams, including people leadership.
Strong working knowledge of the full healthcare revenue cycle and payer reimbursement.
Demonstrated ability to prioritize work, resolve ownership conflicts, communicate with executives, and deliver measurable results.
Experience leading projects that involve operational teams, technology, vendors, data, testing, training, compliance, and change adoption.
PREFERRED QUALIFICATIONS
Consulting experience with RCM strategy and transformation is a major plus.
Experience in diagnostic, molecular, genetic, pathology, specialty laboratory, or another complex reimbursement environment.
PMP, PgMP, Lean Six Sigma, HFMA, Prosci, revenue cycle, or comparable certification.
Experience with Quadax, Salesforce, clearinghouses, payer portals, laboratory billing systems, Jira, Microsoft project tools, BI tools, automation, or AI-enabled workflows.
HOW SUCCESS WILL BE MEASURED
Leadership has a clear view of priorities, ownership, status, risks, decisions, and expected results.
High-priority projects launch with clear scope, owners, timelines, testing, training, and operational handoff.
Risks and missed commitments are escalated early with practical recovery plans.
Completed projects deliver measurable financial or operational improvement.
The PMO team consistently produces clear plans, accurate reporting, and strong follow-through.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work is primarily computer- and telephone-based and frequently requires sitting, keyboard and mouse use, speaking, listening, and reviewing electronic information.
Protect patient, client, employee, financial, and business information and comply with company policies, HIPAA, and applicable payer, laboratory, quality, and regulatory requirements.
Perform other job-related duties as assigned. Reasonable accommodations will be provided in accordance with applicable law.
EEO STATEMENT
Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.