About this opportunity
Hyve Solutions lists this Director, RMA opportunity in nevada, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hyve Company Overview
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.
Hyve Company Overview
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.
Location - any Hyve site
Job Summary
This senior leadership position is responsible for developing and executing the company's RMA and Asset Recovery strategy across all warehouse locations. The Director of RMA is accountable for maximizing recovery of company capital through timely return of products to vendors, warranty recovery programs, supplier claims management, reverse logistics processes, and disposition of non-sellable inventory. This role ensures the organization minimizes inventory losses, recovers vendor credits promptly, and optimizes overall return operations while maintaining strong vendor relationships.
Primary Duties And Responsibilities
RMA and Asset Recovery Management
Including, but not limited to:
Develop and execute company-wide RMA and asset recovery strategies
Manage vendor return and recovery programs
Establish RMA policies, procedures, and performance standards
Drive recovery of vendor credits, allowances, and warranty claims
Oversee disposition of obsolete, damaged, and non-sellable inventory
Standardize return processes across all warehouse locations
Monitor return aging and recovery performance
Partner with Purchasing, Inventory Control, Finance, and Operations teams
Lead reverse logistics and asset recovery initiatives
Negotiate recovery opportunities with manufacturers and suppliers
RMA Recovery Dollars
Vendor Credit Recovery Rate
Return Aging Reduction
Warranty Recovery Performance
Unsaleable Inventory Reduction
Obsolete Inventory Reduction
Return Processing Cycle Time
Vendor Compliance Metrics
Asset Recovery Yield
Inventory Loss Reduction
Minimum Job Requirements
Bachelor's degree in Business, Supply Chain, Logistics, Finance, or related discipline
10+ years of warehouse, supply chain, or reverse logistics experience
7+ years of people management experience
Demonstrated experience managing vendor relationships and recovery programs
Strong financial analysis and reporting skills
Experience with inventory management and return authorization systems
Strong communication, negotiation, and presentation skills
Proficiency with Microsoft Office applications and ERP/WMS systems
Ability to travel throughout the U.S. (25%-40%)
Current driver's license and ability to maintain a clean driving record
Core Competencies and Job Standards
Reverse logistics and RMA management expertise
Asset recovery and financial analysis
Vendor negotiations and relationship management
Process improvement and continuous improvement methodologies
Leadership and employee development
Strategic, operational, and tactical planning skills
Project management skills
Inventory control and warehouse operations knowledge
Data analysis and KPI management
Principal Challenges and Accountabilities
Maximize recovery of company capital through vendor returns and credits
Reduce aged and unresolved RMA inventory
Minimize inventory write-offs and losses
Improve vendor response and recovery timelines
Standardize RMA processes across all facilities
Ensure compliance with vendor return programs and requirements
Develop reporting and accountability for recovery performance
Drive continuous improvement in reverse logistics operations
Decisions and Judgment
Establish company RMA and recovery policies
Prioritize recovery efforts based on financial impact
Escalate vendor disputes and recovery opportunities
Allocate resources to support recovery initiatives
Approve disposition strategies for non-sellable inventory
Develop performance metrics and reporting standards
Prepare executive management reports on recovery performance
Internal/External Interfaces
Executive Leadership Team
Warehouse Operations Leadership
Inventory Control Organization
Purchasing and Vendor Management Teams
Finance and Accounting
Information Technology
Manufacturers and Suppliers
Third-Party Logistics Providers
External Auditors
Essential Mental Functions
Utilizes organizational, planning, and leadership skills (50%)
Financial analysis and decision-making (30%)
Utilizes personal computer and reporting systems (20%)
Essential Physical Functions
Reaching - Occasional (
Standing - Occasional (10%-20% of time)
Sitting - Continuous (50%-60% of time)
Bending, kneeling, crawling - Occasional (5%-10% of time)
Manual Dexterity - Continuous
Domestic Travel within the U.S. (25%-40%)
Tools, Materials and Equipment Used
Standard office equipment including personal computer, copier, telephone, and calculator
Microsoft Office applications
ERP, WMS, and RMA management systems
Business intelligence and reporting tools
Financial and inventory analytics platforms
What’s in it for you
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Care
401K with match
Paid Holidays, Vacation & Sick Days
Tuition Reimbursement
Perks at Work
LEAP Program
MyFlexPay
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.
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Worksite address
nevada, MO, 64772, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.