About this opportunity
ChurnZero, Inc. lists this Director, Sales opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ChurnZero is looking for a high-impact Sales Director to join our GTM leadership team during a pivotal phase of strategic transformation. As the recognized leader in Customer Success software, we help SaaS companies drive customer-led growth—retention, expansion, and efficiency—at scale. Our next chapter is defined by AI-powered product innovation, segment-specific sales motions, and a bold vision to modernize how customer platforms are sold.
We’re now building the team that will take us from established category leader to breakout growth engine—and this role is central to that mission.
This is a rare opportunity for a builder: someone who thrives on developing people, driving outbound discipline, and leading go-to-market teams through inflection points. You’ll inherit a team of AEs and be tasked with scaling performance through structure, rigor, and world-class coaching.
Job Title: Director, Sales
Classification: Exempt
Reports to: Chief Sales Officer
Location: Hybrid-Washington DC, US-based
Target OTE: OTE range of $200,000 to $250,000.
What You’ll Own
Full leadership of a high-potential Commercial AE team, currently 8 AE's responsible for SMB and Mid-Market Sales
Build and instill a proactive pipeline culture, transforming how we prospect, engage, and convert across the funnel
Own the team’s forecast accuracy, outbound execution, and quota attainment through a disciplined sales operating rhythm
Coach with purpose: elevate rep performance in discovery, multithreading, competitive selling, and closing
Partner cross-functionally with RevOps, Enablement, Marketing, and Product to align strategy and execution
Recruit and onboard new talent as the team scales, with a sharp eye for potential and culture fit
What You’ll Bring
5+ years of SaaS sales experience, including at least 2 years leading Account Executives in high-growth environments
Proven track record of delivering results by building accountable, outbound-driven sales teams
Deep coaching capability—able to diagnose where reps are stuck and develop winning behaviors
Operational command: CRM hygiene, forecast discipline, coverage modeling, and pipeline velocity
Hands-on experience with modern GTM toolsets: CRM, conversational intelligence, prospecting automation, and coaching platforms
Comfort navigating change—whether evolving a team, segmenting markets, or building new motions
A leadership presence rooted in urgency, clarity, team development, and performance
Why Now
Strategic Transformation: We’re redesigning our go-to-market model around market segmentation, pipeline ownership, and modern sales rigor
AI-Led Innovation: Our roadmap is rich with intelligent automation and embedded AI agents that will redefine efficiency and impact for our customers
Customer Success Category Leadership: ChurnZero is widely recognized as the gold standard in Customer Success platforms—we’re now scaling to dominate
Leadership Autonomy & Visibility: You’ll work directly with the CSO and executive leadership to shape strategy and outcomes
Real Impact: You won’t just inherit a team—you’ll shape what high performance looks like for years to come
Preferred Experience
Selling into post-sale, Customer Success, or SaaS operations functions
Building outbound-led AE teams from historically inbound models
Familiarity with Sandler, MEDDPICC, or other structured sales methodologies
A strong POV on coaching, structure, and scale in B2B sales
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.