About this opportunity
Toshiba Global Commerce Solutions lists this Director, Software Engineering: Retail Platform Delivery (ELERA) opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
AI-assisted engineering: requirement decomposition, design-to-code, test generation, refactoring at scale, PR review
Must be located near or within the area of Cincinnati, Ohio. Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts.
This role collapses Development, Test, and Professional Services Engineering into a single accountable function and operates as the customer-facing engineering authority for strategic programs. You own what ships, how it scales, how it recovers, and how quickly the team learns.
This role runs on Toshiba’s agentic AI development ecosystem as the default way of working, not a side experiment. Agents participate in requirement decomposition, code generation, test authoring, PR review, defect triage, and release scoring. You are expected to measure and compound that leverage.
What You Own
Delivery velocity AND production reliability (DORA metrics with published targets)
Unified engineering and quality accountability in one org
Customer-facing technical authority for strategic retail accounts
AI-native development workflows that compound team output quarter over quarter
Production outcomes: what ships, how it performs, how it recovers, what it costs to run
This is not an engineering-only or QA-only role. You own the outcome, the telemetry that proves it, and the workflows that compound it.
Key Responsibilities
Customer-Facing Engineering Leadership
Primary engineering authority for customer programs spanning POS, payments, loyalty, and store systems
Partner with customer leaders to define success criteria, operational acceptance, rollout strategy, and risk posture
Translate real-world retail workflows into architecture decisions, API contracts, and system behavior
Maintain architecture decision records (ADRs) and a visible technical debt register tied to delivery plans
End-to-End Delivery Ownership (DORA-Native)
Own The Four DORA Metrics As Published, Measurable Targets
Deployment Frequency: on-demand for services, scheduled-safe for store edge
Lead Time for Changes: under 24 hours for services
Change Failure Rate: under 10% trending down
MTTR: under 1 hour for customer-impacting incidents
AI-built feature branches with pre-merge release testing: agents build the full feature on an isolated branch; release-grade testing (functional, performance, security, integration) runs on that branch and must pass before merge. Main stays releasable at all times.
Progressive delivery is mandatory: feature flags, canary, blue/green, shadow traffic. Decouple deploy from release.
Zero scheduled-downtime windows for cloud services; store edge deploys are non-disruptive to live lanes
Unified Engineering + Quality Model
Test-Driven Development is the baseline. Tests exist before code. No exceptions for new code paths.
Quality gates block merges: coverage thresholds, mutation score, static analysis, SAST, dependency and license scanning, SBOM generation
Contract testing (consumer-driven) between every service boundary; OpenAPI and AsyncAPI versioned and governed
Chaos engineering in staging, quarterly game days, production-like load testing ahead of peak retail events
Shift-right validation: synthetic monitoring, canary analysis, error budget enforcement
Own metrics: defect leakage, change failure rate, cycle time, escape rate, production incident rate
AI-Native Development (Agentic Delivery
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Worksite address
cincinnati, OH, 45208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.