Director, Strategic Partner Alliances

Job description

Job Title:

Director, Strategic Partner Alliances

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Strategic Partnerships & Alliance Manager drives growth through the development, commercialization, and scaling of high-impact partnerships across the technology ecosystem (e.g., Microsoft, NICE, Google). The role owns the full partnership lifecycle—from strategy and partner development through to co-sell execution, contracting, and long-term value creation.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Strategy & Alliance Development

Identify, secure, and grow strategic partnerships aligned to business priorities

Develop and execute joint business plans (JBPs) with measurable revenue and pipeline targets

Define “better together” propositions across partner ecosystems

Commercial & Pursuit Leadership

Drive co-sell motions and joint pipeline with partners (e.g., Microsoft, Google, NICE)

Lead partner engagement in pursuits, RFPs, and client solutioning

Negotiate and close partnership agreements with legal and finance

Program Delivery & Enablement

Build scalable partner enablement programs, playbooks, and GTM frameworks

Lead cross-functional execution (sales, marketing, product, delivery)

Manage partnership programs against defined milestones and KPIs

Executive Relationship Management

Build and influence senior stakeholder relationships across partner organisations

Establish governance cadence (QBRs, exec briefings, joint steering)

Act as primary escalation and alignment owner for partnerships

Innovation & Thought Leadership

Co-create joint offerings leveraging AI, cloud, and platform capabilities

Represent the business in partner and client forums

Drive differentiated solutions aligned to market trends (e.g., AI, CCaaS, data)

Core Capabilities

Strategic alliance and ecosystem management

Structured thinking, partner enablement, and program design

Strong project/program management discipline

Executive stakeholder engagement and influence

Commercial acumen and deal negotiation

Pursuit leadership and revenue delivery

Cross-functional collaboration and orchestration

Technology-led innovation and thought leadership

Key Performance Indicators (KPIs)

Revenue & Growth

Partner-sourced / influenced revenue

Joint pipeline and win rate

Deal size uplift via partner engagement

Execution & Delivery

JBP achievement (pipeline, revenue, adoption)

Co-sell opportunities and partner attach rate

On-time delivery of partnership initiatives

Partnership Health

Executive engagement cadence and partner satisfaction

Partner activation (time to first deal, enablement completion)

Commercial & Governance

Contract cycle time and deal conversion

Compliance with legal and financial frameworks

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

Deep expertise in at least one strategic partner ecosystem (e.g. NICE, Microsoft, Google, Cognigy), with the ability to quickly build credibility across adjacent partner technologies.

Strong understanding of customer experience, business applications, cloud, data

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Who can apply

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