This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn,Facebook, Instagram, XandYouTube.
Job Description
OneHUB Strategy & Transformation Lead is accountable for making OneHUB’s vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap, this role leads the innovation arm, steers operational and customer excellence, and directs the Project Management Office (PMO), as well as change management and communications. Partners cross-functionally to drive large-scale transformation, embed a culture of innovation, and ensure sustained business impact across all OneHUB operations.
Transformation Office & Strategic Direction
Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration
Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives
Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making
Align OneHUB operational strategy to AbbVie enterprise objectives
Innovation, Digital, and Automation Excellence
Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars
Identify and assess opportunities for innovation, automation, and digital enablement across OneHUB operations
Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS (IT) teams
Support scaling of proven innovations into day-to-day operations
Build a sustainable innovation pipeline, cultivating a future-ready organization
Operational & Customer Excellence
Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction
Utilize customer insights to inform transformation priorities and operational improvements
Champion cross-pillar collaboration to enable an integrated customer experience
Project Management Office (PMO) Oversight
Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs, system implementations, and strategic initiatives
Establish governance, monitor milestones and budgets, and report progress to stakeholders
Change Management & Communications
Oversee change management plans to ensure successful adoption of new ways of working, operating models, and technology across all teams
Lead employee and enterprise communications related to OneHUB transformation—translating strategy into clear, actionable messaging
Monitor change readiness, address barriers, and sustain engagement throughout transformation cycles
Chief of Staff
Serves as a trusted strategic advisor to theOneHUBleadership team
Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendationsDrives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
Shapes priorities,identifiesgaps, and connects short-term actions to long-term objectivesfor OneHUB
Represents leadership’s priorities and reinforces accountability across stakeholder groups
Qualifications
Experience Required
15+ years of experience leading enterprise strategy and transformation initiatives in complex, multi-layered organizations, ideally contact center organizations
Demonstrated experience in life sciences companies preferred
Proven ability to engage and influence senior stakeholders
Strong track record translating strategy into execution across operating model changes
Experience leading large-scale transformation preferred
CX-focused and experience leading programs with demonstrated KPI improvement
Education Required
Bachelor’s degree in business administration, strategy, engineering, or a related field required
Master’s degree (MBA or equivalent) preferred
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
#J-18808-Ljbffr
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.