About this opportunity
on.energy lists this Director, Technical Operations & Document Control opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, Technical Operations & Document Control
Houston, Texas, United States; Reston, Virginia, United States
ON.energyis setting the standard for large load interconnection. ON's patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center.With multiple gigawatts currently under construction, we are enabling grid-safe data centers.
Position Summary
The Director, Technical Operations & Document Control leads two critical functions within our Data Center division: the Technical Council and the Document Control team. The Technical Council is a group of subject matter experts who resolve complex technical issues that arise during engineering execution and serve as the technical resource for our Sales organization. The Document Control team of seven manages project documentation, including submittal packaging and customer transmittals through Autodesk Construction Cloud (ACC) and Procore, along with company-wide documentation governance, SharePoint administration, and documentation standards.
This is a metrics-driven leadership role. The successful candidate will bring a strong engineering foundation, the credibility to lead senior technical experts, and a demonstrated ability to build and operate KPI frameworks that measurably improve response time and quality. You will balance the pace required to close open technical issues with the discipline to build durable documentation systems that scale alongside a rapidly growing project portfolio.
Key Responsibilities
Technical Council Leadership
Lead and develop a team of subject matter experts serving as the primary escalation path for deep technical issues arising during engineering execution.
Establish clear intake, triage, and resolution workflows to ensure technical challenges are routed and resolved with urgency and rigor.
Drive rapid issue closure by removing blockers, mobilizing the right expertise, and holding the team to aggressive resolution timelines.
Build and maintain a technical knowledge base that captures lessons learned, prevent recurring issues, and reduces repeat escalations over time.
Metrics and Performance Management
Define, implement, and own the KPI framework for the Technical Council, including issue resolution cycle time and first-pass resolution rate.
Build dashboards and reporting mechanisms providing leadership real-time visibility into technical issue volume, aging, and resolution performance.
Analyze issue trends to surface systemic engineering or design problems and partner with Engineering leadership on root-cause corrective action.
Identify and implement tooling, automation, and process improvements that increase throughput across both teams.
Lead a team of document control specialists supporting both project and company documentation needs.
Own project documentation workflows including submittal packaging, review coordination, and customer transmittals through ACC and Procore.
Ensure submittal accuracy, completeness, and on-time delivery against project schedules and customer commitments.
Own company documentation governance, including SharePoint architecture, structure, permissions, and version control.
Establish and enforce documentation protocol across the organization, including naming conventions, revision control, retention, and access standards.
Drive adoption of documentation standards company-wide, partnering with functional leaders to close compliance gaps.
Scale documentation systems and processes to support a growing project portfolio without proportional headcount growth.
Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
15+ years of progressive experience in engineering, technical services, or engineering operations, including 4+ years leading teams.
Demonstrated experience leading senior technical experts, with the credibility to guide SMEs without being the deepest expert in every domain.
Proven track record building and operating KPI frameworks that measurably improved team performance.
Experience owning documentation systems, workflows, or configuration/document control functions.
Strong understanding of energy storage systems, medium-voltage electrical infrastructure, and the technical issues that arise during engineering execution.
Working knowledge of electrical schematics, single-line diagrams, and equipment specifications sufficient to guide technical resolution.
Experience with document management platforms; familiarity with Autodesk Construction Cloud (ACC), Procore, and Microsoft SharePoint.
Excellent communication skills, with the ability to report clearly to executive leadership and engage credibly with customers.
Excellent interpersonal skills with the ability to work with clients and staff in a team environment.
Ability to travel to project sites across the U.S. as needed (25- 30%).
Preferred Qualifications
Direct experience supporting data center, hyperscale, or colocation infrastructure projects.
Experience working on EPC or design-build projects in the energy or critical infrastructure sector in North America.
Background in EPC, OEM, or systems integration environments.
PMP, Six Sigma, Lean, or equivalent process and quality certification.
Professional Engineer (PE) license strongly preferred.
Experience scaling functions through periods of rapid organizational growth.
For US-based roles - What you'll get:
Competitive salary + annual performance-based bonus eligibility
Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
For Mexico-based roles - What you'll get:
Competitive salary + annual performance bonus eligibility
Major medical expenses and life insurance
Paid time off and holidays (per local policy)
For all roles:
Professional development and growth opportunities
Opportunity to grow with a mission-driven team shaping the future of clean energy
Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
Benefits vary by role and location and are subject to change.
Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.
U.S. Standard Demographic Questions
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Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in ON.energy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.