Director, Unit Capacity

Job description

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Director, Unit Capacity

Full Time Regular Full-Time Management Nat'l Headquarters, BALTIMORE, MD, US

POSITION TITLE: Director, Unit Capacity

SUPERVISOR: Vice President, Governance, Compliance and Training

DATE EFFECTIVE: September 25, 2026

DATE REVISED: September 25, 2026

LOCATION: Washington, D.C.

TRAVEL : Frequent

JOB CLASSIFICATION : Exempt

POSITION SUMMARY

The NAACP Empowerment Programs, Inc., a 501(c)(3) nonprofit organization for equal rights, seeks a Director, Unit Capacity , who is a highly organized, collaborative professional with strong project management and stakeholder relations skills who leads the administration of unit elections and governance compliance across the organization's field structure. This role ensures units conduct fair, transparent, and constitutionally compliant elections, while also strengthening the broader governance capacity of units through training, standard operating procedures, and complaint resolution support. The Director works closely and coordinates with the Director of Unit Engagement and National Director, Training and Development to meet compliance deadlines and election-cycle milestones.

Unit Capacity refers to a unit's overall ability to operate effectively and carry out the NAACP's mission. Unit capacity encompasses several interconnected factors, including:

Membership and Unit engagement

Leadership strength and Unit succession planning

Volunteer availability

Governance & Compliance support to Units

Program and advocacy activity

RESPONSIBILITIES/DUTIES

Under the direction of the Vice President, Governance, Compliance and Training , the Director, Unit Capacity will perform the following duties, to include, but not limited to:

Unit Elections Administration

Provide oversight, coordination, and technical assistance for unit elections from pre-election planning through certification of results

Develop and maintain an election compliance calendar tracking nomination periods, ballot deadlines, and certification timelines across all units

Serve as the primary point of contact for units on election procedures, eligibility requirements, and constitutional election standards

Coordinate election conflict resolution processes, including intake, documentation, and escalation to the Committee on Membership and Units (COMU) as needed

Support the execution of COMU Hearing Panels related to election disputes and other governance complaints

Prepare and deliver training for units on election governance practices, including candidate eligibility, campaign conduct, and voting procedures

Support National Board elections and related field-level coordination, including evenings/weekends during active election cycles

Document and track resolutions of election-related complaints and hearing outcomes

Governance Compliance & Standards

Develop a strategic approach for monitoring and informing the Field team and units on compliance standards, including annual report filings

Maintain working knowledge of the organization's Constitution & By-Laws and Membership Structure as they relate to unit capacity and elections

Collaborate with internal departments to assess compliance issues and prepare resolution strategies for Field Operations review

Standard Operating Procedures & Training

Develop and implement a Field and Membership Standard Operating Procedures manual on election administration and unit compliance, in collaboration with National Directors and Field Membership

Develop, manage, and update best-practice guidance on unit engagement and election readiness; deliver quarterly presentations to units

Reporting & Coordination

Oversee monthly reporting, including branch activity reports, compliance analysis, election readiness, and unit engagement activities

Function as the Department's liaison to units for election reporting and compliance tracking data requests

Assist in producing internal department reports and required public reports

Attend and participate in Field Operations conference calls, conventions, and conferences representing the Department

Travel to support elections, hearings, training, and other field assignments as needed

Oversee monthly reporting, including branch activity reports, compliance analysis, election readiness, and unit engagement activities

Function as the Department's liaison to units for election reporting and compliance tracking data requests

Assist in producing internal department reports and required public reports

Attend and participate in Field Operations conference calls, conventions, and conferences representing the Department

Travel to support elections, hearings, training, and other field assignments as needed

Perform other duties as assigned by the Vice President of Governance, Compliance and Training, or other designee

QUALIFICATIONS

Education/Experience

Core Competencies

Strong project and deadline management across multiple concurrent unit election cycles

Sound judgment and neutrality in handling election disputes and complaints

Ability to interpret and apply governing documents (Constitution & By-Laws) consistently

Relationship-building and customer service orientation with unit leaders and staff

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Worksite address

baltimore, MD, 21276, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.