About this opportunity
Metro Supply Chain Group lists this Director, US e-Fulfillment opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Full Time Senior Management Columbus, OH, US
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Director of Operations
Location: Columbus, OH (Ability to travel within the US and Canada)
We are seeking a results-driven Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience.
This role is ideal for a senior leader with deep expertise in 3PL, eCommerce fulfillment, and big box distribution environments , who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations.
Key Responsibilities
Operational & Customer Leadership
Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
Foster a collaborative, high-performance culture across multiple sites.
Performance & Financial Management
Oversee operational performance, including cost control, productivity, and service delivery.
Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues.
Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget.
Drive improved ROI through process optimization, efficiency gains, and disciplined financial management.
Strategic & Continuous Improvement
Develop and execute short- and long-term operational strategies aligned with business growth objectives.
Lead continuous improvement initiatives, including lean methodologies and process enhancements.
Identify opportunities for network expansion, capacity optimization, and operational scalability.
Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance.
Leadership & Talent Development
Build, coach, and develop a strong operations leadership team.
Lead efforts to recruit, retain, and develop top talent across the network.
Drive engagement, accountability, and a results-oriented culture.
Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment.
Systems, Compliance & Process Excellence
Leverage WMS and operational systems to improve productivity and streamline distribution processes.
Ensure robust operational procedures and controls are in place across all sites.
Support environmental, health, and safety programs, ensuring compliance with all regulations.
Standardize best practices across locations, including cost control and waste reduction initiatives.
Qualifications
Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments.
Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting.
Strong experience supporting big box grocery customers and distribution models.
Core Competencies
Exceptional leadership, communication, and stakeholder management skills
Strong financial acumen with experience managing budgets and operational costs
Strategic thinker with a hands-on, results-oriented approach
Advanced analytical and problem-solving capabilities
Proven ability to lead change and drive continuous improvement initiatives
Highly organized with strong time management and execution discipline
Proficiency in Microsoft Office and operational systems (WMS experience preferred)
What Success Looks Like
High-performing, engaged operations teams delivering consistent results
Strong customer relationships and service excellence
Measurable improvements in cost, productivity, and operational KPIs
Scalable operations that support growth and evolving customer needs
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.