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Global Payments

Director, VoC & AI-Driven Customer Insights

cincinnati, OH

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Job description

Global Payments is seeking a Director, Voice of Customer (VoC) to lead enterprise listening programs and transform customer data into actionable insights across global brands and markets. You will own the VoC strategy, analytics standards, and reporting that drive customer-centric growth.

In this role, you will steward Qualtrics platforms, govern survey design, and build scalable dashboards that influence investment priorities and cross-functional decisions.

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Worksite address

cincinnati, OH, 45208, US

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