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Global Payments

Director, VoC & Customer Insights Analytics

anaheim, CA

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Job description

Global Payments, a leading payments company, seeks a Director of Voice of Customer to own the enterprise VoC strategy and turn customer and market data into actionable insights that drive customer-centric growth. Reporting to the VP of Customer Experience, you will lead global listening programs and analytics capabilities.

You will shape the survey program, standardize methodologies, and build dashboards that influence executive decisions.

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Worksite address

anaheim, CA, 92808, US

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