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Job description
Global Payments is seeking a Director, Voice of Customer (VoC), to lead the enterprise VoC strategy and transform customer, operational, and market data into actionable insights that shape business decisions. Reporting to the VP/Head of Customer Experience, this leader will establish global listening programs, analytics capabilities, and reporting standards across the organization.
You will build and lead a global customer insights team, drive adoption of Qualtrics and AI-enabled analytics, and
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.