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Global Payments

Director, VoC & Customer Insights Leader

jacksonville, FL

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Job description

Global Payments is seeking a Director, Voice of Customer (VoC), Customer Insights & Analytics to lead the enterprise VoC strategy and transform customer data into actionable insights that drive growth.

Reporting to the VP/Head of Customer Experience, this role will establish global listening programs, analytics capabilities, and reporting standards while partnering across the organization to improve decision-making.

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Worksite address

jacksonville, FL, 32290, US

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