About this opportunity
Sun Life lists this Director, Workforce & BPO Strategy & Analytics opportunity in milwaukee, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sun Life U.S. seeks a Director of Workforce and BPO Management to provide strategic leadership for workforce management, analytics, and external partner governance across Dental Customer Service. You will guide forecasts, schedules, SLA adherence, and budget oversight while aligning contracts with enterprise goals.
This role leads Sr. Managers and cross‑functional teams, shaping technology roadmaps, dashboards, and governance with IT, Legal, Finance, and Procurement to deliver superior customer
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Worksite address
milwaukee, WI, 53244, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.