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Job description
Sun Life — a leader in customer service excellence — is seeking a Director of Workforce and BPO Management to oversee workforce planning, analytics, and external BPO partnerships within Dental Customer Service operations. The role drives forecasting, scheduling, and performance insights across internal and outsourced teams.
You will lead managers, govern vendor relationships, and shape the technology roadmap for CRM, IVR, and self-service platforms, while aligning budgets and governance with
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Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.