About this opportunity
ERNST ENTERPRISES, INC lists this Dispatch Operations Lead - Ready-Mix opportunity in monroe, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Job Identification
Review and organize orders to ensure production goals are attained. Assist customers in scheduling loads to meet efficiency and production goals. Direct and assist dispatchers and drivers as necessary to ensure excellent service to the customers. This position reports to the Region Vice President.
Description
Verify drivers are scheduled to accommodate orders, taking into consideration other division workload requirements
Contact regular customers that have not placed an order recently
Verify accuracy of information and details of orders
Communicate, at the end of each business day, with the Operations Manager to ensure that the number of trucks necessary to fill orders will be operational for the next day
Report all complaints from customers and drivers to the Plant Manager
Utilize the dispatch computer for order input and scheduling orders. Always have a current manual system backup in the event of a system failure
Communicate frequently throughout the business day with other plants and divisions to ensure all customer needs are met. This may require scheduling an order with an outlying plant or division and/or switching orders around to best accommodate the customer. Document all customers you were unable to service and provide a report to the Operations Manager
Schedule orders and drivers to maintain production efficiency
Communicate with plant to ensure all extra products are in/on the truck while the truck is at the plant
Ensure fuel efficient routes are scheduled for deliveries
Attend pre-pour meetings to communicate delivery requirements and capabilities
Must be able and willing to perform other job duties requested or assigned
Demonstrate ability to lead, coach, and train dispatchers while fostering teamwork, accountability, and operational excellence.
This position oversees 8 direct reports, who support 8 plants and 90+ Ready- Mix trucks.
Physical Demands
· Requires sitting for most of the daily shift
· Requires occasional walking to office equipment within office area.
· Must be willing and able to lift up to 50 pounds. (Storage boxes, related office items)
Environmental Conditions
· Requires working indoors in environmentally controlled conditions.
· Some office locations are located near a concrete plant, which may result in occasional exposure to construction-related materials. This environment can include, but is not limited to, dust, elevated noise levels, and other typical industrial conditions.
· May be exposed to high noise levels and significant vibrations caused by construction equipment and overall jobsite noise in the field and plant environment.
Requirements
Job Requirements
Bachelors degree preferred, high school diploma or GED required
Ability to work in a fast-paced environment
Customer Service experience
Experience with Microsoft Word, Excel, and being able to type proficiently on a desktop computer keyboard.
Proper phone etiquette
Proficiently read, write, and speak English. Bi-lingual is a plus.
Must be able to do simple math, such as addition and subtraction.
Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
Excellent verbal and written communication skills with internal and external stakeholders, including:
Management, supervisors, and peers
People at various social levels
Candidates must be willing and able to undergo a pre-employment drug screening and background check. Ongoing compliance is required.
No unexplained gaps in employment.
Previous Ready-Mix dispatching experience required.
This position is onsite based in our Monroe, Ohio office.
Why Join Us?
Collaborative Team Environment: We cultivate a culture of teamwork and mutual support, where every individual’s input is valued and respected.
Safety First: We are deeply committed to the well-being of our employees, backed by robust safety policies and access to essential protective gear.
Professional Development: We offer meaningful opportunities for skill-building, continuous learning, and career advancement.
Benefits
Comprehensive Medical, Dental, and Vision insurance coverage
401(k) retirement plan with a generous company match
Profit-sharing program to reward team success
Paid vacation and holidays to support work-life balance
Performance-based bonuses to recognize individual contributions
Equal Opportunity/Affirmative Action Employer
Ready to build something solid with Ernst Concrete? Apply now and bring your talents to a company that values hard work.
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Worksite address
monroe, OH, 45099, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.